IT Support Technician & Senior/Lead IT Support Technician

Senior/Lead IT Support Technician

• Provide hands-on technical support for infrastructure, network, server, cloud, endpoint, and collaboration-related issues.
• Troubleshoot incidents involving Windows servers, virtualization, networking, Wi-Fi, storage, telephony, Microsoft 365, and end-user technologies.
• Manage incidents and service requests through ServiceNow while meeting established SLAs and ITSM processes.
• Escalate complex technical issues, outages, and system failures to senior engineering resources and external vendors as necessary.
• Support patching, monitoring, backup, recovery, and infrastructure maintenance activities for validated and non-validated systems.
• Maintain and support Cisco telephony, IP and non-IP phone systems, conference rooms, Microsoft Teams, multifunction printers, and secure print solutions.
• Support Cisco and Ubiquiti wireless/switching environments and Fortinet firewall/SD-WAN technologies.
• Assist with Windows Server, Hyper-V/SCVMM, VMware, Microsoft SQL, Azure IaaS/PaaS, Microsoft 365, and Veeam.
• Work with Operational Technology, lab systems, and manufacturing teams to troubleshoot infrastructure-related issues.
• Assist with vulnerability remediation, security updates, and identity technologies including SSO and MFA.
• Maintain accurate technical documentation, knowledge articles, and CMDB information.
• Coordinate with vendors and third-party providers for troubleshooting and technical support.
• Participate in infrastructure monitoring and alerting and proactively identify potential system issues.
• Participate in a 24/7 on-call rotation as required.
• Interest in progressing into formal IT operations management and show leadership capabilities.
  
  

Qualifications

Education & Experience

• Bachelor’s or master’s degree in Computer Science, Information Technology, or related field; equivalent professional experience considered.
• 7–10+ years of progressive IT infrastructure experience.
• 2+ years in a senior engineering, technical leadership, team lead, or management capacity.

Technical Skills

• Advanced expertise across Windows/Linux servers, VMware/Hyper-V virtualization, enterprise networking, firewalls, LAN/WAN, SD-WAN, storage, backup/recovery, and cloud infrastructure.
• Strong Azure and/or AWS architecture experience.
• Experience with enterprise security technologies including SSO, MFA, vulnerability management, firewall security, and network segmentation.
• Strong ServiceNow/ITSM experience, including change, incident, CMDB, knowledge, and release management.
• Experience with Cisco wireless/switching, Fortinet firewalls/SD-WAN, Ubiquiti, Windows Server, Hyper-V/SCVMM, VMware, SQL Server, Azure IaaS/PaaS, Microsoft 365, and Veeam.
   

Duration: 6-month Contract to Hire

Schedule: Onsite Monday-Friday