IT Support

Scope of WorkProvide remote troubleshooting and technical support services for families, students, and employees, ensuring seamless operation and integration of various technology platforms. This role encompasses support across Help Desk operations, Chromebook management, inventory oversight, technical assistance, Google Workspace, Student Information System (SIS) administration, Learning Management System (LMS) administration, and system integrations.

Essential Position Functions

• Remotely configure new Chromebooks with educational features for student use.
• Manage inventory control and licensing of Chromebooks.
• Diagnose and repair software or equipment issues for Chromebooks, PCs, and Macs using remote communication methods (email, chat, text, phone).
• Respond to technical inquiries from school staff, parents, and students, providing guidance or referral as necessary.
• On-board and off-board employees in corporate systems to maintain data integrity.
• Maintain records of support requests, inventory, and other activities for documentation and audit purposes.
• Research vendors and provide recommendations for equipment repairs and supply needs.
• Coordinate the return of Chromebooks by issuing return labels.
• Support and manage data integrations between internal and external systems, including CRM, SIS, and LMS.
• Utilize Excel formulas and automation to assist departments with repetitive tasks and complex data problems.
• Provide ongoing training and support to school staff on various platforms (e.g., Gmail, Google Drive, Google Sheets, Google Docs, YouTube).
• Develop and deliver training materials to maximize the capabilities of staff within the organization's technology framework.

Knowledge, Skills & Attributes

• Proficiency in Excel, Google Workspace applications, and Admin Console.
• Knowledge of current and legacy cloud-based operating systems and office software.
• Competence in utilizing diagnostic tools and following predefined processes.
• Attention to safety practices related to personal computer use.
• Strong record-keeping and documentation skills.
• Creative problem-solving abilities with a focus on providing excellent customer service.
• Strong communication skills, both written and oral, with an emphasis on collaboration and teamwork.
• Ability to work independently and as part of a team.
• Familiarity with evolving online technologies that support a virtual work environment.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent.
• Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair.

Texas, Texas, United States

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