Job Description
IT System Support Engineer
- Location 5775 W OLD SHAKOPEE RD STE 90, Bloomington, MN, 55437-3133, United States
- Base Pay $50,000.00 - $70,000.00 / Year
- Job Category SPM-1277
- Employee Type Full Time Non Exempt
- Required Degree 2 Year Degree
Requirements
IT Systems Support Engineer - On-Site / Bloomington, MN
This is a full-time, on-site position based in Bloomington, Minnesota. We are not considering remote candidates at this time.
About Us:
Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department.
Responsibilities:
- Tier 1 Helpdesk support
- Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues
- Properly escalate unresolved issues to appropriate internal resources
- Prioritize and manage several open issues at one time
- Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem) , and Microsoft Office 365
- Local backup maintenance and testing
- Maintain Antivirus at all locations
- Local & remote hardware support / troubleshooting and network maintenance
- Phone system maintenance / configuration
- Mobile Device Management (MDM) via Jamf
- Document technical knowledge in the form of notes and manuals
Requirements:
- Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows OS and IOS devices
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus
- Excellent problem-solving and communication skills
- Ability to provide clear step-by-step technical guidance, both written and verbal
- BS degree in Information Technology, Computer Science or equivalent work experience
- Additional certification in Microsoft, VMware or similar technologies is a plus
We offer competitive salaries and full benefits for this job which includes but not limited to the following :
- Medical insurance
- Dental Insurance
- Vision Insurance
- Fully Paid STD/LTD Insurance
- Fully Paid 2x Basic life Insurance
- 401k with excellent company match
- Paid Vacation
Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
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Compensation details: 50000-70000 Yearly Salary
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Numbers & Facts
| Location | Bloomington, MN |
| Industry | Healthcare Services |
| Salary | $50,000–$70,000 Per Year |
| Company Size | 100 to 499 employees |
| Website | http://www.sightpathmedical.com |
Benefits
Employee Referral Program, Flexible Spending Accounts, Employee Events, Transportation Allowance, Vehicle Allowance, Work From Home, Life Insurance, Merchandise Discounts, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K
About Company
At Sightpath, our goal is to make state-of-the-art technology and services an economic possibility wherever and whenever they are needed. Sightpath mobile and fixed-location solutions enable ophthalmologists and healthcare facilities to provide better, more convenient care to their patients.
We are the leading U.S. provider of ophthalmic services for cataract and refractive surgery. More than 250 Sightpath employees serve hundreds of surgeons and facilities in both rural and urban communities across the country. We have earned their trust through the quality of our equipment, the skill of our technologists and engineers, and the dedication and responsiveness of our staff.
We are the leading U.S. provider of ophthalmic services for cataract and refractive surgery. More than 250 Sightpath employees serve hundreds of surgeons and facilities in both rural and urban communities across the country. We have earned their trust through the quality of our equipment, the skill of our technologists and engineers, and the dedication and responsiveness of our staff.
We Believe:
- Our mission is to deliver outstanding customized services, preferred technologies and breakthrough products that significantly enhance the ability of physicians and facilities to improve and restore the vision of patients.
- We are committed to our employees and provide them with tools and training needed to be the best in the industry.
Skills
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