IT System Support Specialist I/II

Seeking an ITSSS whose primary duties will be to assist with the on-site Field Service support for the downtown team. This assignment will help support all of the downtown supported departments like Technology, General Services, Personnel Services, Water Resources, and many others while maintaining standards defined by the Department of Technology.

This role will require: Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Second-level Service Desk support tickets, resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
Update both hardware and software assignments in Manifest.
Assist users in operating systems, application programs, utilities, and hardware operations.
Image, install and move IT-related equipment.
Experience with hardware peripherals such as label/receipt printers and barcode scanners A good understanding of Microsoft Edge configurations (used as the platform for running web applications)

EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans