Position: IT Systems Administrator

Location: Chicago HQ (In-Office / Local Chicagoland Travel)

Department: Internal IT & Operational Systems

Reports To: Chief Information Officer (CIO)

Position Overview

Green Office Partner is seeking a hands-on IT Systems Administrator based out of our Chicago Headquarters. This position is primarily responsible for maintaining the stability, security, and performance of our internal corporate IT infrastructure, employee workstations, cloud applications, and network environments.

In addition to core internal IT administration, this role serves as the technical lead for deploying and supporting client-facing workplace technologies, including print management software, document workflows, and conference room AV systems. The ideal candidate is an experienced IT generalist who thrives in managing corporate infrastructure while stepping in to solve complex field and deployment challenges.

Key Responsibilities

1. Core IT Systems Administration & Internal Infrastructure (Primary Focus)

• SaaS & Identity Management: Administer internal enterprise environments, including Google Workspace and Microsoft 365, managing user profiles, security groups, single sign-on (SSO), permissions, and application access.

• Network Administration: Maintain and optimize network infrastructure across the Chicago HQ and remote endpoints, including firewalls, routers, managed switches, Wi-Fi, VPNs, DNS, DHCP, and security configurations.

• Endpoint & Lifecycle Management: Oversee employee workstation procurement, imaging, deployment, software patching, endpoint security, and IT asset tracking.

• Employee Onboarding & Support: Serve as the primary internal IT contact, executing technical onboarding/offboarding and providing day-to-day helpdesk support for computers, printers, applications, and network connectivity.

• Data Security & Continuity: Manage system backups, patch management schedules, disaster recovery procedures, and data security protocols to protect internal systems and data.

2. Client Technology Deployment & Field Support (Additional Responsibilities)

• Print Management & Workflow Deployment: Install, configure, and support customer-facing print management platforms (e.g., PaperCut MF/Hive, PrinterLogic), document management solutions, and workflow automation tools.

• Device & Network Integration: Configure and troubleshoot network-connected Xerox and HP multifunction printers, embedded applications, and print queues.

• Conference Room & AV Installations: Install and support conference room technologies, including video conferencing systems, cameras, microphones, speakers, controllers, and interactive touchscreen displays.

• Pre-Deployment Discovery & Technical Support: Assist sales and operations teams with technical customer discovery, site network assessments, hardware readiness audits, and proof-of-concept testing.

• Escalated Technical Triage: Provide Tier 2/3 remote and on-site technical support for escalated customer hardware, software, network, and connectivity issues.

3. Documentation & System Governance

• Technical Documentation: Maintain complete network diagrams, system configuration records, standard operating procedures (SOPs), knowledge base articles, and site deployment data.

• Ticket Ownership: Take full ownership of internal IT support tickets and client deployment escalations through root-cause resolution.

Key Performance Indicators (KPIs)

• Internal IT SLA & Resolution Rate: $\ge 95\%$ on-time resolution for internal employee IT requests and workstation provisioning setups.

• Internal System & Network Uptime: $\ge 99.9\%$ operational uptime across internal network infrastructure, VPNs, and core cloud services (Google Workspace/M365).

• Deployment Configuration Accuracy: 100% configuration accuracy for client print management, AV, and software installations against agreed deployment scopes.

• Site Setup & Network Documentation SLA: 100% completion of customer site setup records, IP mapping, and technical handoff documentation prior to project closeout.

Qualifications & Requirements

• Experience: 3–5+ years of experience in systems administration, IT support, network administration, or field technical support.

• Systems & Cloud Expertise: Proficient in administering Google Workspace, Microsoft 365, cloud backup solutions, and identity management systems.

• Networking Knowledge: Solid understanding of TCP/IP, LAN/WAN, Wi-Fi architectures, VPN configurations, DNS/DHCP, subnets, and firewall troubleshooting.

• Print & AV Technology: Experience with or ability to learn print management platforms (PaperCut, PrinterLogic), enterprise MFP setups (Xerox, HP), and conference room AV/display hardware.

• Certifications (Preferred): CompTIA Network+/Security+, Microsoft Certified: Systems Administrator, PaperCut Certified Engineer, or Cisco/Meraki certifications are a plus.

• Physical & Travel Requirements: Position is based out of the Chicago HQ with local travel to client sites across the Chicagoland area. Must be able to lift up to 50 lbs, use basic installation hand tools, and work from ladders when deploying display or network hardware.