IT Systems Lead

NATURE OF WORK:

The IT Systems Lead serves as the primary onsite technical expert and operational coordinator for all technological functions within the environment. This role delivers daily hands-on support to staff, ensures smooth functioning of essential clinical and administrative systems, and provides first-level leadership for internal IT operations across multiple program locations.

Operating as the bridge between onsite IT needs and the organization's remote managed service provider (MSP), the IT Systems Lead is responsible for maintaining reliable, secure, and compliant technology services. This includes monitoring and supporting all computers, mobile devices, network equipment, user accounts, and specialized behavioral health software used for clinical documentation, scheduling, telehealth, and communication.

In this position, the IT Systems Lead supervises and mentors other onsite IT technicians, delegating tasks, providing technical guidance, and ensuring timely resolution of support tickets. The role manages all local hardware and software issues, including troubleshooting, device imaging, equipment deployment, inventory tracking, and lifecycle replacement.

The IT Systems Lead also coordinates closely with the MSP to escalate complex issues, support cybersecurity controls, implement infrastructure updates, and maintain compliance with regulatory and accreditation standards (including HIPAA, 42 CFR Part 2, CCBHC, OHFLAC, and CARF). This includes collaborating on network upgrades, system patches, data protection measures, and user-access reviews to ensure a secure and resilient IT environment.

Ultimately, the IT Systems Lead plays a critical role in supporting clinical operations, maintaining business continuity, and ensuring that staff can rely on their technology to deliver safe, high-quality behavioral health services.

The ideal candidate for this position is a hands-on, service-oriented IT professional with strong technical expertise and the leadership ability to guide a small team in a fast-paced environment. They are a skilled technician as well as a capable coordinator. They are comfortable solving day-to-day issues while also thinking strategically about systems reliability, security, and compliance.

ESSENTIAL DUITES:

• Provide advanced troubleshooting for servers, workstations, networking, and printing issues.

• Lead and mentor onsite junior technicians; assign tickets and monitor completion.

• Maintain user accounts, passwords, permissions within Active Directory/Microsoft 365.

• Support electronic health record (EHR/EMR) systems and coordinate with vendors for updates and outages.

• Monitor backups, antivirus, and security patching compliance.

• Coordinate with the remote MSP for project implementations, escalated incidents, and system upgrades.

• Maintain basic documentation, asset inventory, and change logs.

• Support HIPAA and 42 CFR Part 2 compliance by maintaining secure systems and reporting potential breaches.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below

• 3 - 5 years IT support experience (Tier 2 or higher)

• Experience with Windows Server, Active Directory, and Microsoft 365

• Familiarity with healthcare or behavioral healthcare environments

• Strong troubleshooting skills

• Strong written and verbal communication skills

• Ability to manage priorities and direct junior staff members

• Ability to work independently.

PREFERRED QUALIFICATIONS:

• Associate or Bachelor's degree in Information Technology or related field

• CompTIA Network+ or Security+ Certification

• Basic Networking knowledge (VLANs, VPNs, Firewalls)

• Experience with Electronic Health Record systems (Credible, Netsmart, CareLogic, etc.)

• Experiencing coordinating with external MSPs and vendors