IT Systems Technician

Vacancy NameIT Systems Technician Vacancy NoVN1095 Job TitleIT Systems Technician Work Location CityAlpharetta About SolifiSolifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team

The IT Service Delivery team is a collaborative global team responsible for delivering technology support and services that enable employees to work efficiently and securely, whether in the office or remotely. We support Microsoft 365, laptops, mobile devices, collaboration tools, conference room technology, and office infrastructure across multiple locations. As an IT Systems Technician, you will work closely with experienced IT professionals who are committed to exceptional customer service, teamwork, and continuous improvement. This role offers the opportunity to build hands-on experience with enterprise technologies while serving as a key technology resource for employees in our Alpharetta office and around the world.

About the PositionSolifi is seeking an IT Systems Technician to join our IT Service Delivery team based in our Alpharetta, Georgia office. This role is responsible for providing first-line technical support for employees across multiple locations, troubleshooting user issues, deploying and supporting laptops and mobile devices, maintaining IT asset records, and supporting office and conference room technology.

The ideal candidate has 2-4 years of IT support experience, strong customer service skills, and a desire to grow their technical expertise. This role requires regular interaction with employees and serves as a key resource for supporting day-to-day technology needs in the Alpharetta office and across the organization. Role and ResponsibilitiesEnd User Support

• Serve as the primary point of contact for IT support requests.
• Provide Tier 1 support for Windows and Mac computers, laptops, iPhones, Android devices, printers, conference room technology, and business applications.
• Troubleshoot hardware, software, connectivity, email, Microsoft 365, mobile device, and user access issues.
• Assist users with Microsoft Teams, Outlook, SharePoint, OneDrive, and other collaboration tools.
• Escalate complex technical issues to senior IT staff when appropriate.
• Manage incidents and service requests through the IT service management platform.
• Communicate effectively with users regarding issue status and resolution.
• Deliver excellent customer service while meeting established service level objectives.

User and Device Administration

• Provision, configure, and deploy Windows and Mac laptops, mobile devices, monitors, docking stations, and peripherals.
• Support corporate iPhone and Android enrollment, setup, and troubleshooting.
• Assist with onboarding and offboarding activities.
• Create, modify, and disable user accounts following established procedures.
• Support Microsoft 365 user administration, licensing, and group membership management.
• Perform routine software installations, updates, and device replacements.

Asset Management

• Maintain accurate inventory records for laptops, desktops, mobile devices, monitors, and other IT equipment.
• Support laptop and mobile device lifecycle management, including deployment, replacement, recovery, and retirement.
• Track assigned equipment and maintain asset documentation.
• Support equipment ordering, staging, shipping, and receiving activities.

Office Technology Support

• Support conference room technology, audiovisual equipment, printers, and office workstations.
• Assist users with Microsoft Teams meetings and collaboration tools.
• Provide onsite support for office technology issues.
• Coordinate technology setup for meetings, training sessions, and office events.
• Assist with office technology projects, equipment moves, and workstation setups.

Documentation and Process Improvement

• Create and maintain knowledge base articles, user guides, and support documentation.
• Follow established standards, procedures, and operational guidelines.
• Identify recurring issues and recommend process improvements.
• Recommend automation opportunities for repetitive tasks.
• Participate in IT projects and technology deployments as assigned.

Work Hours

• Standard work hours are 9:00 a.m. to 5:00 p.m., Monday through Friday.
• Occasionally, this role requires availability before or after the standard work hours to support business needs. About You

Required

• Associate''s degree in Information Technology, or equivalent work experience.
• 2-4 years of experience in IT support, help desk, desktop support, or a related technical role.
• Experience supporting Windows 10/11 and macOS environments.
• Experience supporting iPhone and Android mobile devices.
• Experience deploying and troubleshooting laptops, mobile devices, monitors, docking stations, and peripherals.
• Experience supporting Microsoft 365 applications and services.
• Basic understanding of Entra ID (Azure AD) and user account administration.
• Basic understanding of networking concepts including DNS, DHCP, TCP/IP, VPN, and wireless networking.
• Experience using a ticketing system such as Jira Service Management, ServiceNow, or similar.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.

Preferred:

• Bachelor''s degree in Information Technology
• Experience with Intune device management.
• Basic PowerShell scripting experience.
• Experience supporting conference room technology and audiovisual systems.
• Microsoft certifications or ITIL Foundation certification.
• Experience supporting users in a hybrid work environment.

Compensation

The annual base salary is $68,500- $84,500 and may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate''s knowledge, skills and abilities.

Location

Atlanta, GA (hybrid - in Alpharetta office at least two days per week and as needed)

Preferred Experience Level2 years Preferred Education LevelBachelor''s Degree Employment BasisFull Time BenefitsMedical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan Applications Close Date07 Dec 2026