Job Description
- Junior/entry Level
- 100% onsite at San Jose, CA - Shift: M to F - 8am to 4pm
- High School Degree required
- 0 to 2 years of experience (any relevant experience with computers will be considered, however some experience will be preferred) - training will be provided as well
- Looking for somebody that is willing to learn and be part of a team
- The Technical Analyst is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site and remote technician, working closely with our Executive users, Business Apps, Network, Server, and Information Security groups.
- This position reports to the IT Manager, IT Service Americas and is part of the Information Technology team located in San Jose California and will be an on-site role.
- Provide excellent hands-on support to the employees working from the San Jose office.
- Develop your career with on-the-job training with learning and certification reimbursement.
- Follow established procedures to independently manage the ticketing system queue to provide tier 2 desktop support for internal staff working locally and remotely.
- Maintain onboarding and offboarding following standard operating procedures.
- Configure and maintain computers imaged with Windows 11 and MAC OS including advanced troubleshooting including Microsoft Applications.
- Sitting or standing for long periods may be necessary.
- Some lifting (greater than 25 pounds) might be necessary; IT employees occasionally must lift at least 50 pounds.
- Active Directory Management
- ServiceNow ITSM Ticketing
- Executive Support
- Knowledge article creation
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $25–$27 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
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