IT Technical Support Analyst

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Title: IT Technical Support Analyst (Junior/entry Level)

Location: San Jose, CA95134

Duration: 9 months (Possible Extension)

Shift: M to F - 8am to 4pm

• 100% onsite at San Jose, CA
• High School Degree required
• 0 to 2 years of experience (any relevant experience with computers will be considered, however some experience will be preferred) - training will be provided as well
• Looking for somebody that is willing to learn and be part of a team

The Technical Analyst is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site and remote technician, working closely with our Executive users, Business Apps, Network, Server, and Information Security groups.

This position reports to the IT Manager, IT Service Americas and is part of the Information Technology team located in San Jose California and will be an on-site role.

In this role, you will have the opportunity to:

• Provide excellent hands-on support to the employees working from the San Jose office.
• Develop your career with on-the-job training with learning and certification reimbursement.

The essential requirements of the job include:

• Follow established procedures to independently manage the ticketing system queue to provide tier 2 desktop support for internal staff working locally and remotely.
• Maintain onboarding and offboarding following standard operating procedures.
• Configure and maintain computers imaged with Windows 11 and MAC OS including advanced troubleshooting including MS Applications.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Sitting or standing for long periods may be necessary.
• Some lifting (greater than 25 pounds) might be necessary; IT employees occasionally must lift at least 50 pounds.

It would be a plus if you also possess previous experience in:

• Active Directory Management
• ServiceNow ITSM Ticketing
• Executive Support
• Knowledge article creation

Why Work with Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1