IT Technical Support Specialist

IT Technical Support Specialist
26-056

Invariant is seeking a detail-oriented and customer-focused Technical Support Specialist to join our IT team. This role provides day-to-day technical support for end-users, focusing on desktops, laptops, peripherals, and general IT troubleshooting. The ideal candidate will be proficient in Windows and/or Linux environments and able to support both hardware and software issues.

Duties Include:

• Provide Tier 1 and Tier 2 technical support to employees via in-person, phone, email, or remote tools.
• Install, configure, and maintain desktops, laptops, mobile devices (Windows, Linux, iOS, Android), and peripheral equipment (printers, scanners, monitors, etc.).
• Troubleshoot hardware and software issues, escalating to higher tiers when necessary.
• Set up and support user accounts, permissions, and access rights in Active Directory and other systems.
• Maintain accurate records of support requests and resolutions using the helpdesk ticketing system.
• Perform routine system maintenance, including patching, updates, and virus/malware scans.
• Assist with onboarding/offboarding processes, including preparing devices and accounts for new hires and securely decommissioning hardware.
• Support audio/visual equipment and conference room technologies.
• Collaborate with team members to document procedures and improve IT support workflows.
• Maintain inventory of IT assets and ensure proper tracking and lifecycle management.

Requirements:

• U.S. Citizenship required (due to federal contract requirements).
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1–3 years of experience in a desktop support, technical support, or helpdesk role.
• Proficiency with Microsoft Windows 10/11.
• Experience with Linux-based desktop environments.
• Familiarity with Microsoft Office 365, Active Directory, and basic networking concepts.
• Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Skills:

• IT certifications such as CompTIA A+, CompTIA Security+.
• Experience working with/knowledge of various security requirements, e.g., DFARS, CMMC, NIST.

Work Environment:

• Office, lab, and field environments.
• Demonstrates innovation, quick learning, excellent verbal and written communication skills, and adaptive thinking.
• Requires ability to interact professionally in a small, fast-paced, and mission-driven environment with co-workers, management, and clients.
• Ability to work independently with minimal supervision, make rational decisions, and exercise sound judgment.

Physical Requirements:

• Sitting for extended periods at a desk or in meetings.
• Ability to use stairs or elevators to access multiple floors and buildings at customer worksites and Invariant facilities.
• May require occasional lifting of equipment up to 40 lbs.
• May involve local travel between office sites.
• On-call or after-hours support may occasionally be required.

Other Essential Functions:

• Grooming and dress must be appropriate for the position and must not impose a safety risk or hazard to the employee or others.

This position is expected to be performed only in the state of Alabama. Subject to the provisions of Code of Alabama § 40-18-370, the Company shall give good faith consideration to Alabama residents for employment at the Project.

Invariant Corporation is an Equal Opportunity Employer.
All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or veteran status.
Invariant is a drug-free workplace.