IT-Technical Support Specialist

IT-Technical Support Specialist JobID: 2712 Position Type: TechnologyDate Posted: 10/28/2026Location: SAU#33Date Available: 11/06/2026 Additional Information: Show/HideTechnical Support SpecialistThis is a year round, full benefit position which offers medical, dental, FSA, LTD, NH Retirement Pension System, Life insurances as well as paid leave. 55k-65k based on experience.GENERAL SUMMARY: Installs, configures, and troubleshoots hardware/software and associated responsibilities in working with end-users. QUALIFICATIONS (SKILLS/EXPERIENCE/TRAINING REQUIRED): Associates degree in computer science preferred or in related field and/or experience that sufficiently demonstrates ability to analyze and solve software application problems, communicate effectively, and provide excellent customer serviceExperience working with computersIn depth knowledge of database structureExcellent customer service skillsGood problem-solving and prioritization abilitiesExcellent verbal and written communication skillsAbility to work in a team environmentAbility to multitaskKnowledge of software support methodologies and educational industry is preferred, but not requiredWeb 2.0 ApplicationsKnowledge of WAN/LANKnowledge in Microsoft office, Server 2016, Server 2019, Windows 11, MacOS, iOS & ChromeOSHave the ability to work with and help train users.Dependable, quick learner, adaptableESSENTIAL JOB FUNCTIONS:Performs troubleshooting to isolate and diagnose common client problems.Installs, upgrades, and configures client computers hardware and softwareAssisting faculty with classroom software and hardware including but not limited to Google Apps for Education, Microsoft Office, PowerSchool, Document cameras, Interactive DisplaysWorks independently and follows documentation processesPreserves network security by maintaining records of user access. Educates users about security best practices, and investigate any concerns as they arise.Creates and maintains support documentation for IT TeamOTHER DUTIES AND RESPONSIBILITIES:Performs other duties required by Supervisor