IT Technician

*Technical:*

§ Proficient knowledge of setup and support of personal computers

§ Working knowledge of Windows Server as well as SQL

§ Knowledge of software interfaces

§ Experience with security camera systems and other recording devices

§ Experience in supporting mobile users

§ Experience in system administration of software programs

§ Experience acting as “help desk” support

§ Experience in website design and maintenance

§ Advanced computer troubleshooting, analysis, critical thinking, and problem-solving ability

*Communication/Interpersonal:*

§ Ability to communicate clearly to the end user

§ Ability to stay calm in high-pressure, time-sensitive situations

§ Skills in time management and workload management

§ Skills in customer service

§ Strong attention to detail

§ Solid understanding of business practices with fundamental understanding of project management methodology

§ Good organizational, analytical, and planning skills

§ Ability to communicate, interact, and work effectively and cooperatively with people from diverse ethnic and educational backgrounds

§ Ability to perform multiple tasks independently with minimum direct supervision

§ Ability to analyze complex issues, anticipate issues and organize work activities to minimize problems

MINIMUM QUALIFICATIONS:

*Education and Experience*

§ High school diploma or GED required

§ Associate’s degree or technical certification in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred

§ One (1) to three (3) years of experience providing technical support, help desk services, systems support, or related IT services preferred

§ Equivalent combinations of education, training, and experience may be considered

*Preferred Qualifications*

§ Experience supporting users in a government, municipality, business, or other organizational environment

§ Experience with Microsoft Windows and Microsoft 365 environments

§ Experience with computer hardware, printers, mobile devices, networking, and telecommunications

§ Experience using an IT helpdesk or ticketing system

§ CompTIA A+, Network+, Security+, Microsoft, Cisco, or comparable certification

§ Valid driver’s license required

§ Must be able to demonstrate advanced understanding of Microsoft operating systems, networking configurations, and troubleshooting techniques.

§ Ability to read and correctly interpret documents such as user manuals, safety rules, department rules, state statues, municipal ordinances, technical documentation policies and procedures.

§ Ability to write reports, manuals and prepare correspondence.

§ Ability to speak effectively to coworkers and supervisors.

§ Demonstrated ability to develop effective working relationships based upon respect, trust and confidence.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

§ Duties are performed primarily in an office setting with prolonged periods of sitting. The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.

§ While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls such as computer keyboard, scissors, paper cutter, and other office equipment. The employee is regularly required to reach with hands and arms and talk or hear on the phone or in person. The employee is occasionally required to stoop, kneel, or crouch to reach lower-level file drawers.

§ The employee must occasionally lift and/or move equipment up to 50 pounds.

§ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

§ The employee must be available and present for work as scheduled

§ This position will require occasional travel

§ This position will have frequent contact with others

§ Frequently, workloads can be extensive with limited time for response/and or action. Position requires prolonged periods of concentration and the ability to cope with numerous interruptions and changing priorities