IT Technician

Position: IT Technician

Location:  Houston / fully on-site  

Remote:  No 

Relocation not offered

Epic Piping has an exciting opportunity available for an IT Technician to be an integral part of our Information Technology team. 

The IT Technician provides onsite Level 1 and Level 2 technical support to the assigned fabrication and distribution facilities.  This position is responsible for maintaining end-user computing devices, resolving hardware and software issues, supporting network connected equipment, and ensuring employees can effectively utilize technology to support daily operations.

This is a hands-on, customer-focused role that requires a strong technical foundation, excellent troubleshooting skills, and the ability to work independently in a fast-paced pipe fabrication and distribution environment.  The IT Technician serves as the primary onsite IT resource at the assigned location(s) while collaborating with the corporate IT team to support enterprise systems and initiatives.  This position works onsite from Monday through Friday with occasional weekend support and travel.   

 WHAT YOU’LL DO:    

• Provide Level 1 and Level 2 technical support for desktops, laptops, kiosks, mobile devices, printers, scanners, and peripheral equipment.
• Respond to and resolve user support request through the Helpdesk ticketing system in a timely and professional manner.
• Install, configure, deploy, maintain, and troubleshoot Windows workstations and related hardware.
• Perform workstation setup, software installation, imaging, hardware upgrades, and equipment replacement.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and other applications.
• Troubleshoot user account issues, including password resets, access requests, and authentication problems.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities through the Helpdesk ticketing system.
• Assist with the installation, maintenance, and troubleshooting of local network equipment, including switches, wireless access points, cabling, building access control, and security cameras.
• Support conference room technology, audiovisual equipment, and meeting spaces.
• Coordinate hardware repairs, warranty service and equipment lifecycle management.
• Maintain accurate inventory of IT assets, including computers, monitors, mobile devices, and accessories.
• Assist with onboarding and offboarding activities, including computers, monitors, mobile devices, and accessories.  Train users in the proper use of hardware or software.
• Escalate complex technical issues to corporate IT staff or third-party vendors when appropriate.
• Participate in IT infrastructure projects, technology deployments, and facility expansions as assigned.
• Maintain a clean, organized, and secure IT work environment while following company safety policies.
• Provide occasional after-hours and weekend support for maintenance activities, upgrades, or emergency incidents.

    WHAT YOU’LL NEED:

• Education: Associate degree (2-year college or technical school) preferred
• Experience:3+ years of experience providing level 1 and level 2 technical support.
• Computer Skills: Strong knowledge of Microsoft Windows desktop operating system and Microsoft Office applications. Experience supporting Windows Active Directory, Microsoft Office 365, and Entra ID. Experience troubleshooting computer hardware, software, printers, and peripheral devices.  Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VLANS, and wireless networking.
• Preferred Qualifications: Experience supporting manufacturing, fabrication, warehouse, or industrial environments.  Experience with remote support tools and IT service management platforms. Knowledge of cybersecurity best practices and endpoint security. Excellent customer service, communication, and interpersonal skills. Strong organizational skills with the ability to prioritize multiple support requests. Valid driver's license and the ability to travel occasionally between company facilities.
• Certifications & Licenses: Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

WHAT WE OFFER:

• Competitive insurance and benefit options
• Company-paid life insurance and long-term disability insurance
• Paid time off and holiday time
• Traditional and Roth 401(k) plans available (50% company match up to 6% contributed by the employee)
• A supportive and collaborative work environment where you are encouraged to share your ideas and contribute to our shared goals.

WHO WE ARE:

Epic Piping is one of the largest privately owned and the fastest-growing pipe fabrication firms in the world. With over three decades of experience and backgrounds extending from engineering to welding, Epic Piping provides unmatched experience servicing the chemical, power, refining, offshore, and oil & gas industries.

As an equal opportunity employer, Epic Piping is committed to the development of its employees and strives to promote an environment that fosters personal training and development.

At Epic Piping, we believe that investing in our employees is essential to our success. That's why we're looking for motivated individuals who are willing to invest in themselves and their future.