IT Technician II
Company Overview
We are a growing managed services provider supporting small and midsized business clients across Northeastern Massachusetts and Southern New Hampshire. Our clients rely on us as their trusted IT partner to keep their systems secure, stable, and productive.
We focus on building long-term client relationships through responsive support, clear communication, and consistent technical excellence.
The Opportunity
As an IT Technician II, you will own the day-to-day health of our clients' IT environments, working hands-on with Microsoft 365, Windows workstations and servers, identity management, endpoint security, and related systems.
This role is ideal for an experienced MSP technician who wants more autonomy, variety in daily work, and the chance to lead projects and directly influence client satisfaction and stability.
What You'll Do
- Troubleshoot and resolve technical issues involving Windows 11, Windows Server, and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Administer Active Directory and Microsoft Entra ID, including user accounts, permissions, MFA, and Conditional Access policies.
- Monitor client systems, manage patching, investigate alerts, and perform remediation using Ninja RMM.
- Manage service tickets, document work, and track issue resolution using ConnectWise PSA while keeping clients informed.
- Perform remote support and onsite visits, assist with Microsoft 365 deployments and migrations, system upgrades, and other IT projects.
What Success Looks Like
- Within your first 3–6 months, you are independently handling a full ticket load, consistently resolving issues to client satisfaction and documenting work clearly.
- You proactively identify recurring issues, propose improvements, and contribute to more stable and secure client environments.
- You reliably follow established technical and security standards while knowing when to escalate complex issues and collaborate with teammates.
- Clients and colleagues recognize you as a go-to resource for Microsoft 365, identity, and endpoint troubleshooting.
What We're Looking For
- Previous experience in an MSP or similar IT support environment, comfortable supporting multiple clients and priorities.
- Hands-on knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, Windows 11, and Windows Server.
- Experience with user and access management, MFA, permissions, patching, endpoint troubleshooting, and familiarity with RMM and PSA tools.
- Strong troubleshooting, organization, and customer service skills, with the ability to manage your workload, communicate clearly, and travel to client locations as needed.
Compensation and Benefits
- Annual salary of $80,000–$100,000, based on experience and qualifications.
- Quarterly profit-sharing opportunities.
- 18 days of paid time off and nine paid holidays.
- Medical insurance with employer contribution.
- Simple IRA with employer match up to 3%.
- Pre-Tax Benefit Plan through TASC and optional Aflac coverage.
- Full-time role based out of our office and client sites in Northeastern Massachusetts and Southern New Hampshire.
How to Apply
Please submit your resume and a brief cover letter describing your MSP experience and recent hands-on work with Microsoft 365 and Windows environments.