IT Technician

What You’ll Do

· Support manufacturing by troubleshooting and resolving hardware, software, and network issues that impact production.

· Maintain production broadcast systems, error-proofing systems, customer communication interfaces, scanners, printers, and associated hardware.

· Install, configure, maintain, and upgrade desktops, laptops, mobile devices, printers, and peripheral equipment.

· Monitor and maintain network connectivity, switches, routers, wireless devices, and server infrastructure.

· Maintain backup hardware, software, and disaster recovery documentation for production systems.

· Support preventative maintenance activities to maximize equipment reliability and minimize downtime.

· Partner with vendors and corporate IT on system implementations, upgrades, and troubleshooting.

· Maintain system documentation, asset inventories, and technical procedures.

· Support continuous improvement, automation, and technology enhancement initiatives.

· Monitor IT security, user access, and system integrity while maintaining confidential information.

· Document support activities and ensure timely resolution of service requests.

· Follow all company safety policies and support emergency response procedures.

Who You Are

· Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

· 1–2 years of IT support experience, preferably within a manufacturing or industrial environment.

· Experience supporting Windows operating systems, Microsoft Office, Active Directory, TCP/IP networking, printers, scanners, switches, routers, and wireless infrastructure.

· Familiarity with SQL, ERP/MES systems, production broadcast systems, or manufacturing technologies is preferred.

· Strong troubleshooting and analytical problem-solving skills.

· Excellent communication and customer service skills with the ability to support employees at all levels.

· Ability to prioritize multiple tasks in a fast-paced production environment.

· Demonstrated ability to maintain confidential information and exercise sound judgment.

· Experience supporting Just-in-Time (JIT) manufacturing operations is preferred.

Health, Safety, Physical & Travel Requirements

· Ability to work throughout a manufacturing environment, including standing, walking, bending, climbing ladders, and occasionally lifting up to 40 pounds.

· Ability to safely work around production equipment while wearing required PPE.

· Ability to respond quickly to production-related technical issues.

· Flexibility to work overtime, weekends, or off-shift hours when required to support business operations.

· Occasional travel (up to 10%) may be required for training, project support, or assistance at other Emotiv locations.