Reports to: IT Support Manager · Type: Full-time, hourly · Pay: $30–$35/hour · Travel: ~25%, mileage and travel expenses covered · On-call: Weekend rotation, as needed
The role
GO Car Wash is one of the fastest-growing car wash operators in the U.S., with locations coast to coast. As an IT Field Technician, you keep the washes in your market running. You are the hands-on owner of site technology (POS, tunnel controllers, network, digital menu boards, and security and LPR cameras) and the Tier 2/3 escalation point when site teams and OEM vendors can't resolve an issue.
What you'll do
- Provide Tier 2/3 support for car wash POS and tunnel control software and hardware: pay stations, manager station PCs, site servers, and controllers.
- Respond on site to site-down events and restore operations fast. Work with OEM vendors on warranty and repairs, and track case numbers and parts to closure.
- Mount, terminate, and configure IP security and license plate recognition (LPR) cameras and bring them onto the site network.
- Troubleshoot cabling, switches, routers, Wi-Fi access points, and ISP connectivity.
- Install and support digital menu boards: displays, media players, and network connectivity. Confirm current pricing and promotions display correctly after changes.
- Perform preventive maintenance visits and proactive hardware replacement. Support new site openings, remodels, and technology rollouts.
- Support site Windows PCs, tablets, mobile devices, and Microsoft 365 users.
- Document every job: close work orders with the condition, cause, and correction, and keep site configurations and equipment inventory current.
- Contribute market IT updates for monthly business reviews. Flag recurring issues and training gaps, and help write SOPs and train site teams on first-line troubleshooting.
- Assist the IT Support Manager with price changes, promotions, and code setup as needed.
- Take part in the weekend on-call rotation as needed.
What you bring
Required
- Either 1+ year with car wash POS or tunnel control systems (DRB, Sonny's, AMP, Micrologic, or ICS), or a strong IT and low-voltage background and the drive to learn site network and car wash infrastructure.
- Hands-on experience terminating Cat5e/Cat6 and installing IP cameras and NVRs.
- Working knowledge of networking basics: IP addressing, switches, PoE, and Wi-Fi.
- Comfort supporting Windows, Microsoft 365, and iOS/Android devices.
- Clear communication with site managers and vendors, and disciplined documentation habits.
- High school diploma or equivalent.
- Valid driver's license, clean driving record, and a reliable personal vehicle.
Preferred
- CompTIA A+ or Network+, or a low-voltage certification.
- Multi-site retail, quick-service, or industrial field support experience.
- Basic SQL or experience with work order and ticketing systems.
Work Environment
- About 25% travel across sites in your assigned market, with occasional overnights. You drive your own vehicle, and mileage and travel expenses are covered.
- Active, outdoor wash sites with heat, cold, water, noise, and moving equipment.
- Climb ladders, work in tight or elevated spaces, and lift up to 50 lbs.
- Evening and weekend work as needed, including the on-call rotation.
Pay and benefits
$30–$35 per hour, based on location and experience. Benefits include health coverage, a 401(k), paid time off, and free car washes.
To learn more about us, go to www.gocarwash.com.
NOTE: You will be required to complete a satisfactory criminal and motor vehicle check prior to being hired for this job.
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.