Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team.
Primary Duties and Responsibilities:
• Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.
Job Requirements:
- Knowledge of Microsoft Office, including Outlook, Word, and Excel.
- Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
- Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
- Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
- Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
- Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
- Must maintain a neat appearance, be organized, and be able to multitask.
- Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
- Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
- Must pass a drug screening and background security check before employment - no exceptions
Benefits:
- Friendly and productive work environment
- Paid time off
- Paid holidays
- Company-provided computer, cell phone, and tools vehicle (during work hours)
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance
- 401K