IT Technician

IT Technician

About Ducommun:

Ducommun is a global provider of manufacturing and engineering services, developing innovative electronic, engineered and structural solutions for complex applications in aerospace, defense and industrial markets. Ducommun Incorporated is dedicated to providing the aerospace and defense industry with leading engineered products, electronic and structural manufacturing and assembly services as well as aftermarket support.

Job Summary & Essential Functions:

The IT Technician provides Information Technology support to assigned manufacturing site. The support responsibilities include hardware, software, account management and data backups. The level assigned will be based on education, certifications, skills, knowledge and experience.

• Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting, maintenance, repair and replacement.
• Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
• Maintain Active Directory User Accounts, Security and Distribution Groups and related change requests.
• Supports data backup and rotation.
• Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners and faxing.
• Provide support for mobile devices such as smart phones and tablets.
• Provide basic support for Voice Over IP (VOIP) phones.
• Support server room operations when directed including user account administration, data backups, restores and backup media rotations.
• Responsible for deployment of PCs at the site.
• Assist in resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
• Perform preventive maintenance and repairs on all active systems excluding devices or systems directly supported by a vendor like copiers and other highly proprietary systems and devices.
• Responsible for Sarbanes-Oxley (SOX) 404 audits.
• Ensure compliance with security standards and policies.
• Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies and procedures.
• Implement or assist with designated IT system-based controls related to CMMC requirements.
• Ensure compliance with security standards and policies.
• Support the implementation of the I.T. components of site specific and / or companywide projects or initiatives.
• As needed, be available after hours to provide support for alerts issued by the applicable Monitoring System and or management.
• Assist IT department peers in troubleshooting and support tasks when circumstances warrant.
• Adhere to all IT policies and follow all IT Standard Work Instructions.
• Provide end user training as required.

Required Education and Experience:

• Prefer Associates Degree in Technical Field. High School Diploma or equivalent required.
• Minimum six (6) months years of experience in the installation, configuration, maintenance, troubleshooting and resolving issues with Intel and Microsoft Windows based server and client hardware and operating systems, preferred.

Required Knowledge, Skills and Capabilities:

• Previous IT experience within a manufacturing environment preferred.
• IT Help Desk ticketing system experience preferred.
• Microsoft Active Directory and related technologies and services such as TCP/IP, DHCP, Domain Name Service (DNS) preferred
• File and print services experience
• Anti-Virus application management and support experience
• Basic Active Directory and Microsoft Office 365 account administration skills preferred.
• Able to install Windows Desktop and Server Operating Systems and applications like Office, Visio, Project, McAfee Virus Scan, ERP clients and engineering software.
• Experienced with data backup and restore principles, technology and methods including backup job and media management preferred.
• Experience with deloying PC / Laptop workstations.
• Able to respond to system issues outside of normal work hours, as needed.
• Able to multi-task, think creatively and work proactively as part of a cross functional team both within and outside of the I.T. department.
• Ability to exercise strict confidentiality in all matters.
• Ensures highest integrity related to information access and use.
• Must be detail oriented, able to take direction and prioritize while multi-tasking.
• Must have excellent written and verbal communication skills.
• Able to thoroughly document issue recognition and resolution including adding to standardized knowledge base articles and internal wikis.
• Professional appearance and demeanor, with a customer focused attitude.
• Able to adapt to a changing environment, able to work unsupervised according to stated priorities and use resourcefulness and creativity to support a culture driven by continuous improvement.

Equal Opportunity Employer Veterans/Disabled

1105 E Pine St

St Croix Falls, Wisconsin, 54024

United States

#dice