It Warehouse Operations Support (ID #541745)

Technical Support & Troubleshooting

• Resolve problems in response to customer/system-reported incidents via trouble tickets.
• Handle complex tasks escalated from support engineers.
• Prepare error diagnostics and detailed problem descriptions for escalation.
• Collaborate with IT departments on development activities and technical improvement projects.
• Support IT departments with system testing
• Mentor support systems (RF, WMS jobs, workflows).
• Support operational workflow by assisting team members and troubleshooting issues

Process Improvement

• Analyze and redesign workflows to improve service quality.
• Establish and communicate service metrics; monitor and implement changes.
• Participate in new technical improvement initiatives.

SOP Management

• Review and update Standard Operating Procedures (SOPs) as directed by leadership.
• Document process changes, workflow updates, and best practices.
• Ensure SOPs are accurate, accessible, and compliant with company and customer requirements

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