ITAM Data Analyst (ServiceNow Reporting & Dashboards) (Contingent on Award)

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Job Type

Full-time

Description

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. You turn asset data into early warnings, catching unverified, unassigned and mismatched assets before they become audit findings.

Location: Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA

Type: Full-time, exempt (salaried) · Pay: $100,000-$120,000 per year plus benefits

Clearance: U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

What you'll do

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate or stale assets
• Build and maintain ServiceNow reports and dashboards, plus Tableau data inputs
• Run monthly data-quality checks (duplicate serials, RFID vs. location mismatches, CFG field accuracy)
• Track attestation compliance, ticket aging and SLA performance; send threshold alerts to operations
• Maintain a library of 15-25 standard and custom reports; deliver new reports within 4 hours of request
• Produce weekly and monthly KPI reporting with trends and recommended actions

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal.

This position depends on contract award, which is expected in January 2027. CTR Management Group is an Equal Opportunity Employer and participates in E-Verify. To apply, submit your application and resume through this posting.

Requirements

What you need

• 3-5 years in data analysis, business intelligence or dashboard development
• ServiceNow reporting experience; ServiceNow Certified System Administrator (CSA)
• Advanced Excel; experience with Power BI or Tableau
• Clear writing for leadership-level reporting

Preferred

• Microsoft Power BI Data Analyst (PL-300)
• ITIL 4 Foundation
• ServiceNow HAM and reporting/dashboard training
• IT asset management data experience

Salary Description

$100,000 - $120,000 per year