ITS Help Desk Specialist

ITS Help Desk Specialist

Salary

$21.05 - $22.36 Hourly

Location

Sauk Valley Community College, IL

Job Type

Full-Time Hourly Professional Tech

Department

ITS

Opening Date

10/29/2026

Closing Date

11/6/2026 11:59 PM Central

FLSA

Non-Exempt

• Description
• Benefits

Description

Sauk Valley Community College (SVCC) invites applications for the position of ITS Help Desk Specialist. This position provides tiered support for hardware systems, ensures effective operation of the Help Desk, and supports the Colleges technology infrastructure and service strategy through customer-focused assistance.

Located in rural northwestern Illinois along the scenic Rock River, SVCC is situated between the cities of Dixon and Sterling, placing it just one hour from Rockford and the Quad Cities, and two hours west of Chicago. The College provides a robust benefits package, including comprehensive health insurance (medical, dental, and vision), life insurance, tuition reimbursement, tuition waivers, and participation in the State Universities Retirement System (SURS).

For complete details, please visit our benefits page at https://www.svcc.edu/employees/opportunities/benefits.html.

Examples of Duties

• Operate, maintain, and recommend improvements for the customer-focused Help Desk.

• Troubleshoot, resolve, and document hardware and software issues using a ticket-based system to ensure proper process, documentation, and knowledge base development.

• Provision new employee hardware, office setups/relocations, and account configuration.

• Provide technology coverage on a rotating basis for events held outside regular business hours.

• Train and mentor Level 1 Help Desk Technicians.

• Install and provide maintenance for computers (Mac and PC), printers, and related equipment college-wide.

• Ensure hardware fleet and corresponding firmware are up to date.

• Responsible for communicating and enforcing device management policies.

• Train staff, faculty, and community members on use of classroom technology equipment:

• Classroom automation systems

• Phones

• Projectors

• Document cameras

• Audio systems

• Classroom cameras

• Maintain an up-to-date device inventory to effectively plan, schedule, and coordinate with department stakeholders on equipment rollouts, including:

• Police Academy

• Student checkout laptops

• Nursing laptops

• Lab replacement cycle

• Employee laptops

• Office equipment

• Classroom equipment

• Identify and troubleshoot physical network issues.

• Create ethernet cables.

• Tone, map, and label existing ethernet connections back to distribution switches.

• Conduct analysis via PDQ Inventory to identify outdated hardware and software versions, and provide related solutions to ITS administration.

• Implement employee-specific software configurations to support onboarding, including phone system set up, print account management, shared drive access, HP print supply management, Active Directory, Google Suite, and VPN setup.

• Troubleshoot and optimize the colleges digital signage program (PiSignage).

• Cross-train on various college software systems including Student LMS, Document Signing, Sports Live Streaming, Broadcast Streaming, Email, MFA, and Testing Center software.

Essential Functions

• Must understand and support the mission of the community college.
• Must be able to lift up to 50 lbs.
• Must display professionalism and confidentiality in all matters.
• Must be able to communicate effectively by phone and email on a daily basis.
• Must be dependable, accurate, self-motivated, organized, have initiative, and be able to prioritize workload.
• Must possess excellent computer skills with the ability to work with Microsoft Office products.
• Must be able to provide and understand verbal/visual orders from supervisors.

Qualifications

• Associates degree and experience with computers and troubleshooting preferred.
• Preference may be given to applicants with enrollment in or completion of SVCC CIS courses.

Supplemental Information

Sauk Valley Community College is an equal opportunity employer and complies with applicable federal and state laws prohibiting discrimination in all employee and student relations. No person on the basis of race, gender identity/expression, sexual orientation, sex, genetic information, creed, religion, color, marital or parental status or family responsibilities, veteran status, age, national origin, membership in any professional group, organization or association, socioeconomic status, or mental or physical disability is discriminated against, which includes, but is not limited to, admissions, employment, financial assistance, placement, recruitment, educational programs, and activities. Students admitted from a foreign country are expected to take the TOEFL exam. A minimum level of competency on the TOEFL exam is part of the consideration of admission. For students who reside in the United States, a lack of English skills is not a barrier to admission and participation in educational programs. Violation of this policy on the basis of sex is also governed by the Sexual Misconduct Procedures. Inquiries or complaints may be addressed to the Title IX Coordinator or the Director of Human Resources.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, disability, holidays, vacation, and sick leave. To learn more details, visit our https://www.svcc.edu/employees/opportunities/benefits.html.

Employer Sauk Valley Community College (IL)

Address 173 Illinois Route 2

Dixon, Illinois, 61021-9110

Phone 815-835-6291

Website https://www.svcc.edu