ITS Support Associate II, IT Support

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon"s IT Services team as an ITS Support Associate and be part of the engine that powers Amazon's seamless operations. We"re seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you"ll have the opportunity to make a direct impact on Amazon"s corporate global workforce.

As an ITS Support Associate, you"ll be the go-to expert for Amazon"s global corporate employees', providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon's ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Key job responsibilities

• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
• Help train and onboard new team members and Amazonians
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Mentorship and Career Growth: We"re continuously raising our performance bar as we strive to become Earth"s Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.