Fusion HCR is Hiring!
Role: ITSM Engineer
Location: Birmingham, Alabama
Work Arrangement: Hybrid
Employment Type: Full-time
Fusion HCR is seeking a ServiceNow Engineer to turn business requirements into effective technical solutions across an enterprise ServiceNow environment. In this role, you will develop and configure platform functionality, build and maintain integrations with enterprise systems, and support platform upgrades and ongoing maintenance.You will collaborate with business analysts, technical stakeholders, infrastructure teams, developers, database administrators, and external vendors to deliver reliable, user-friendly solutions. The role also includes maintaining data consistency between Active Directory and ServiceNow, improving the employee experience through the platform’s landing page, and troubleshooting technical issues. Success requires hands-on ServiceNow development expertise, sound technical judgment, and clear communication with both business and IT partners.Key Responsibilities
- Partner with business analysts and technical stakeholders to assess requirements and design ServiceNow solutions for operational needs.
- Develop and customize platform functionality using JavaScript, Business Rules, client scripts, and other ServiceNow tools.
- Design, implement, and maintain API connections and integrations between ServiceNow and enterprise systems.
- Coordinate platform upgrades, validate changes, and support successful release implementation.
- Configure field mappings and related workflows to maintain data consistency between Active Directory and ServiceNow.
- Maintain and improve the ServiceNow landing page to support a better employee experience.
- Troubleshoot technical issues and implement improvements to platform functionality.
- Coordinate technical changes and integrations with infrastructure teams, developers, database administrators, and external vendors.
- Document technical requirements, communicate implementation plans, and provide project updates to business and IT stakeholders.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- At least five years of experience in a technical, engineering, systems, or IT analysis role.
- Practical experience developing, configuring, and supporting the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
- Proficiency in JavaScript and ServiceNow development, including Business Rules and client scripts.
- Experience with enterprise integrations, APIs, data mapping, and platform maintenance.
- Understanding of enterprise systems, network environments, and application integrations.
- Ability to translate business requirements into scalable platform solutions and collaborate across technical teams.
- Strong analytical, troubleshooting, planning, and organizational skills.
- Excellent written and verbal communication skills, including documenting integration requirements and explaining technical concepts.
- Ability to coordinate with third-party providers on upgrades, integration deployments, and technical support.
Why Join Us
- Contribute to the development and ongoing improvement of Motion’s enterprise ServiceNow environment.
- Work across business and technology teams, collaborating with stakeholders in infrastructure, development, database administration, and vendor organizations.
- Take on a varied technical scope that includes platform development, enterprise integrations, upgrades, and employee-facing improvements.
- Apply your ServiceNow expertise to support operational needs within an industrial marketplace serving customers across North America.
Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Visa sponsorship is not available for this position.
Fusion HCR Staffing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
The information contained in this job posting is for general informational purposes only. Fusion HCR Staffing reserves the right to modify, suspend, or discontinue any job posting at any time without notice. Employment is subject to satisfactory completion of background screening and other pre-employment requirements.