ITSM Process Improvement ManagerLocation: Austin, TX (Hybrid)Contract: 12 Months (with potential extension)extensive background check required*We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.Required Qualifications
8+ years in process engineering or business process improvement
5+ years evaluating and optimizing workflows
Six Sigma Black Belt certification
Experience leading large-scale process transformation initiatives
Proficiency in process modeling tools (e.g., Visio)
Strong stakeholder engagement and facilitation skills
Some experience in regulated environments, Lean certification, familiarity with automation/low-code tools is highly desirable
Key Responsibilities
Conduct end-to-end process reviews across functional areas
Document “As-Is” and design optimized “To-Be” workflows
Perform gap and root cause analysis (Lean/Six Sigma methodologies)
Develop KPIs and performance metrics to measure impact and ROI
Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
Facilitate stakeholder workshops and collaborate with IT and operations teams
Deliver executive reports, improvement roadmaps, and final recommendations
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Numbers & Facts
Location
Austin, Texas
Skills
Automationunmatched
Background Investigationunmatched
Diversityunmatched
IT Service Management (ITSM)unmatched
Leadershipunmatched
Lean Six Sigmaunmatched
Microsoft Visiounmatched
Operational Supportunmatched
Performance Metricsunmatched
Process Engineeringunmatched
Process Improvementunmatched
Process Managementunmatched
Process Modelingunmatched
Return on Investment (ROI)unmatched
Root Cause Analysisunmatched
Six Sigma Black Beltunmatched
Six Sigma Certificationunmatched
Technical Strategyunmatched
Workflow Analysisunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.