About the role
The Jewelry Sales Professional is responsible for providing an exceptional, personalized client experience while driving sales through relationship-based selling, product expertise, client development, and consistent follow-through.
The ideal candidate is professional, personable, confident, detail-oriented, and motivated by results. This position requires someone who can build genuine, long-term client relationships, proactively develop business, communicate effectively, and provide knowledgeable guidance throughout the jewelry purchasing experience.
The Jewelry Sales Professional is expected to take ownership of their client relationships and individual performance while maintaining the professionalism, integrity, quality, and attention to detail expected at Lee Read Diamonds.
At Lee Read Diamonds, every employee plays a role in protecting our reputation for trust, exceptional quality, meaningful relationships, and doing things the right way.
What you'll do
Sales & Client Development
- Achieve and exceed individual sales and performance goals
- Manage and develop a personal client book through relationship building, follow-up, outreach, and self-marketing
- Proactively identify opportunities to generate new business, repeat business, and client referrals
- Build, nurture, and maintain long-term client relationships based on trust and exceptional service
- Manage daily sales activities, client follow-up, and assigned responsibilities with professionalism and accountability
- Take ownership of individual performance and continuously work to improve sales results
- Represent Lee Read Diamonds and its products with professionalism and confidence
Client Experience & Relationship Management
- Provide personalized, attentive, and professional service to every client
- Communicate clearly, professionally, and effectively with clients and team members
- Ask thoughtful questions and listen carefully to understand each client's needs, preferences, style, and goals
- Build trust through consistent, high-quality service and professional follow-through
- Guide clients through jewelry selections and purchasing decisions with confidence and discretion
- Provide styling recommendations and assist clients in building a cohesive jewelry wardrobe
- Handle client inquiries, concerns, and requests with professionalism and sound judgment
- Maintain detailed and accurate client records, preferences, and purchase history
- Maintain confidentiality of client information, interactions, and purchasing behavior
Product Knowledge & Expertise
- Maintain current knowledge of jewelry products, materials, gemstones, craftsmanship, brands, and product features
- Stay informed on jewelry trends, styles, and industry best practices
- Educate clients and provide accurate information to support confident and informed purchasing decisions
- Develop the knowledge and expertise necessary to provide thoughtful product recommendations
- Participate in ongoing training and development related to jewelry, product knowledge, client experience, and sales techniques
- Maintain familiarity with company products, pricing, policies, and procedures
- Ensure merchandise is handled, processed, and presented appropriately
Sales Process & Operational Standards
- Follow established sales processes, operational procedures, and documentation standards
- Maintain accurate sales records, client information, and required documentation
- Ensure timely and accurate processing of merchandise and client transactions
- Maintain accurate inventory placement and location integrity
- Identify discrepancies, missing information, or potential concerns and communicate them promptly
- Maintain organization, cleanliness, and presentation of the sales floor and showcases
- Handle merchandise with appropriate care and attention to detail
- Adhere to company policies regarding confidentiality, data handling, proprietary information, and business practices
- Protect the quality and integrity of the client experience throughout the sales process
Communication & Teamwork
- Communicate clearly, professionally, and respectfully with clients, coworkers, management, and other departments
- Collaborate effectively with team members to support client needs and overall store operations
- Coordinate information with other departments to support timely and accurate completion of client requests and repairs
- Maintain productive working relationships across departments
- Support coworkers and contribute to a team-oriented environment
- Communicate concerns, questions, and potential issues appropriately and in a timely manner
- Maintain professionalism and discretion when handling sensitive client or business information
Professional Development & Accountability
- Take initiative in developing sales skills, product knowledge, communication, and client relationship skills
- Accept feedback and apply coaching to improve performance
- Remain adaptable as customer needs, products, technology, processes, and business priorities evolve
- Take ownership of assigned responsibilities and follow through to completion
- Use sound judgment and a solutions-based approach when challenges arise
- Anticipate client and business needs and take appropriate action
- Maintain a commitment to continuous learning and professional growth
- Contribute beyond immediate tasks when business needs require additional support
Additional Duties
- Assist with general store operations as needed
- Support company events, special projects, and client initiatives as assigned
- Participate in training related to jewelry handling, customer service, sales, and internal systems
- Assist other departments or operational areas when business needs require
- Perform other duties and responsibilities as assigned
Qualifications
- Previous experience in sales, luxury retail, jewelry, hospitality, or a client-focused environment preferred
- Proven ability to build and maintain strong client relationships
- Strong sales and customer service skills with a demonstrated ability to achieve goals
- Excellent written and verbal communication skills
- Professional, polished, and personable presence
- Strong organizational skills and exceptional attention to detail
- Ability to maintain accurate records and follow established processes
- Strong judgment, discretion, and ability to handle confidential information appropriately
- Ability to work independently, take initiative, and manage competing priorities
- Strong critical-thinking and problem-solving skills
- Ability to communicate effectively and professionally in a variety of situations
- Ability to accept feedback, learn continuously, and adapt to changing business needs
- Ability to handle valuable merchandise with care and integrity
- Commitment to quality, professionalism, and exceptional client service
Schedule & Work Environment
- This is a full-time, hourly, non-exempt position. The Jewelry Sales Professional works in a luxury retail environment and regularly interacts with clients, coworkers, management, and other business contacts.
- The position requires flexibility to respond to client needs, changing priorities, special projects, and business demands. The successful candidate will be able to maintain a professional and welcoming presence while balancing sales responsibilities, client service, administrative tasks, and store operations.
Benefits
- Employer-paid medical, dental, and vision benefits
- Identity theft protection
- Opportunities for professional growth and development
Physical Requirements
- Regularly sit, stand, and/or walk for extended periods of time, with the ability to change positions as necessary to perform assigned duties
- Frequently bend, stoop, reach, push, pull, and perform repetitive motions as necessary to perform assigned duties
- Lift, carry, and move items weighing up to 25 pounds
- Possess sufficient manual dexterity and mobility to safely and effectively perform the essential functions of the position and navigate assigned work areas