Joint Journey Coordinator

Overview:

The Joint Journey Coordinator demonstrates knowledge of the principles of growth and development appropriate to the ages of patients served by their department. Additionally, the Joint Journey Coordinator demonstrates competency in applying these principles when providing individualized care to specific patients. This position assists the Joint Journey Director in the preparation and safe recovery of Joint Journey patients, maintains daily operations related to the pre-op education, pre-op preparation, and post-op patient volumes.

 

This position will work closely with the Joint Program Director, PA's, and Physician Secretaries to appropriately document and triage all patients’ questions, concerns, requests, etc.

Responsibilities:

• Accurately runs daily EPIC reports for post-op Joint Journey patient call backs.
• Performs patient post-op calls within 1-3 days following discharge. Reports any concerns to the appropriate team member.
• Accurately runs weekly EPIC reports for pre-op Joint Journey patient calls.
• Relays accurate information specific to the Joint Journey program to patients during calls to ensure safe and appropriate patient preparation and recovery.
• Files post-op and pre-op excel sheets for accurate data collection.
• Acts as the physician-patient liaison for Joint Journey patients. Troubleshoots patient concerns within scope of practice. Provides information to patients, families, and Joint Journey team members regarding aspects of the Joint Journey program protocols.
• Answers and takes messages off of the Joint Journey Director phone line. Gives messages to Joint Journey Director or appropriate team member within a timely fashion.
• Assists in the ordering and stocking of Joint Journey supplies required for the Joint Journey patient volume, including Navigational Journals and discharge bags.
• Assist in the setup of Joint Journey in-person pre-op classes. Displays equipment used for visual aids during presentation. Returns equipment to the appropriate place upon class dismissal.
• Orders breakfast and lunch according to class size, in the appropriate timeframe.
• Accurately records patient attendance. Follows up with patients who do not show for in-person class.
• Tracks and encourages patient pre-op education completion.
• Mails post-op newsletters to Joint Journey patients.
• Assembles information packets for patients staying overnight on the orthopedic floor.
• Transports patients as required.
• Collaborates with volunteers and students to ensure tasks are distributed appropriately.

EDUCATION AND WORK EXPERIENCE

Education and Work Experience:

• High School Diploma or GED
• A minimum of three years’ experience as a Medical Assistant or EMT-Paramedic or Military Medic experience.

SPECIFIC REQUIREMENTS

License Requirements:

• N/A

Certification Requirements:

• Certification from an accredited Medical Assistant program preferred
• CPR certification preferred

Age Specific Care Provided for:

• Adolescents
• Adults
• Geriatrics

Knowledge, Skills and Abilities:

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel Microsoft Outlook, Epic, Performance Manager
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must possess a sight/hearing senses or use prosthetics that will enable those senses to function adequately so that the requirements of this position may be fully met.
• Must be able to stand, sit, walk, bend or lift intermittently throughout the work day.
• May need to work beyond normal working hours and in other positions temporarily when needed.
• May be required to physically walk throughout the institution and/or ancillary buildings to conduct the duties of the position.

Min: USD $19.49/Hr. Max: USD $32.16/Hr. Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.