Sign upLog in
JobsJobs in MissouriJobs in Saint Louis, MOManufacturing Jobs in Saint Louis, MO

Journeyman User Support Specialist (Priority Team - Shift 2)

Govcio LLC

St. Louis, Missouri

Apply
JOB DETAILS
SALARY
$21.27–$34.61 Per Hour
SKILLS
Architectural Analysis, Architectural Services, Best Practices, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA Network+, Computer Workstations, Cross-Functional, Customer Escalations, Customer Support/Service, Desktop Environments, DoD Directive 8140, DoD Directive 8570, Documentation, Enterprise Applications, Establish Priorities, Frequently Asked Questions (FAQ), IAT - Information Assurance Technical, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identity Data Management, Incident Response, Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows System Administration, Network Administration/Management, Network Configuration Management, Network Topology, Presentation/Verbal Skills, Problem Solving Skills, Root Cause Analysis, SSCP - Systems Security Certified Practitioner, Scripting (Scripting Languages), Secondary School, Secret Clearance, Service Level Agreement (SLA), Software Administration, Technical Support, Time Management, United States Coast Guard (USCG), United States Department of Defense (DoD), User Account Administration, Writing Skills
LOCATION
St. Louis, Missouri
POSTED
4 days ago
Overview:

GovCIO is currently hiring for a Journeyman User Support Specialist for the Service Desk (SD) Priority Team to provide high-priority technical systems infrastructure support, identity management administration, and advanced incident engineering for a mission-critical U.S. Coast Guard program (USCG). This position will be located in St. Louis, MO, will operate as a hybrid position, and requires working Sunday through Thursday from 2:00 PM to 10:30 PM (2nd Shift). 

Responsibilities:
The Journeyman User Support Specialist for the Priority Team will serve as the primary technical owner for high-priority user administration, critical account infrastructure, and escalated network troubleshooting. This position requires advanced technical problem-solving, rapid systems incident response, and the engineering capability to resolve VIP and high-priority infrastructure access constraints within strict Service Level Agreements (SLAs). Key responsibilities include:
  • Engineers infrastructure access solutions and resolves complex workstation network topology and configuration problems for priority personnel.
  • Performs root-cause analysis using advanced diagnostic systems and script execution to implement immediate, permanent remediation.
  • Directs technical incident lifecycles for VIP users, documenting engineering work logs and configuration changes within enterprise ITSM systems.
  • Analyzes systemic and architectural system anomalies, formulating comprehensive technical reports to coordinate cross-functional resolution with Tier 2 and Tier 3 engineering teams.
  • Administers enterprise software deployments while authoring internal technical engineering procedures, systems documentation, and administrative FAQs.
Qualifications:

High School with 3 - 5 years (or commensurate experience)

Required Skills and Experience

  • Certification: Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
  • Advanced proficiency in Windows operating systems with active administration knowledge of Active Directory and Azure environments.
  • Operational knowledge of Exchange Admin Center, user account provisioning, distribution groups, and shared mailbox infrastructure control.
  • Functional knowledge of EDMS, SharePoint administration, Remote Desktop Server environments, and granular File Sharing Permissions.
  • Proven capability to execute advanced technical scripts and optimize predefined diagnostic workflows under pressure.
  • Demonstrated skill in isolating and engineering fixes for critical enterprise system issues under high-stakes conditions.
  • Exceptional verbal and written technical communication skills to translate complex architectural issues to VIP and non-technical operators.
  • Elite time management and workload prioritization skills to manage parallel high-priority incidents while consistently satisfying strict enterprise SLAs.
  • Proven ability to operate independently and collaboratively within a dedicated mission-critical priority team environment.

Clearance Required: Active Secret Clearance.


Preferred Skills and Experience

  • Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
  • Experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
  • Familiarity with ITIL service management frameworks and best practices.
Posted Salary Range: USD $21.27 - USD $34.61 /Hr.

About the Company

G

Govcio LLC

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Finisher Jobs in Saint Louis, MOProcessor Jobs in Saint Louis, MO