Jr Supply Specialist

Description

Company Overview

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Position Summary

In a Customer Service Call Center environment, responds promptly to customer needs by taking and fulfilling orders. Responds to requests for service and assistance. Manages difficult or emotional customer situations. Listens intently and responds in a positive manner to all requests and questions. The position requires excellent customer relation skills, the ability to think critically and communicate well with our customers both internal and external.

Essential Functions and Responsibilities

• Receive a high volume of orders from multiple platforms (i.e. phones/email/portal) from new/existing customers
• Accurately enter consumable orders after reviewing device details using various computer systems and software platforms
• Provide accurate shipping quotes upon request, including expedited services such as overnight delivery
• Quote shipping charges when needed (i.e. Overnight)
• Research and resolve customer inquiries promptly, ensuring thorough follow-up and clear communication
• Verify customer purchase order (PO) pricing against internal costs; escalate discrepancies as necessary
• Collaborate with internal teams (sales, shipping, warehouse) and external contacts (vendors, carriers) to resolve issues such as missing or delayed shipments
• Utilize active listening skills to confirm details, clarify questions, and de-escalate challenging customer interactions professionally
• Participate in continuous training and professional development opportunities to maintain product and system knowledge
• Perform additional duties and support tasks as assigned to meet team and company goals

Qualifications and Experience

• High School graduate GED
• Industry experience preferred
• 1-2 years previous customer service/call center experience highly preferred
• Excellent customer relation skills
• Strong time management and organizational skills
• Attention to detail
• Problem Solving – Proactively identifies and resolves problems in a timely manner
• Strong written and oral communication skills
• Strong self-motivator with ability to works independently, yet a great team player
• Intermediate computer knowledge *MS Office (Excel, Word, Outlook)
• Adapts quickly to frequent process changes and improvements
• Reliable transportation
• Follow policies and procedures set forth by FlexTG

Supervisory Responsibilities

This position has no supervisory responsibilities

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk and reach
• Be able to lift, push, pull and/or move up to 20 pounds
• Hear well enough to communicate with others
• Read a computer screen and written material
• Write, type and use phone system

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

Good working environment with the absence of disagreeable conditions.  The noise level in the work environment is usually moderate.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment.  The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.