About the Job
(Job Summary)
The Server welcomes guests, takes accurate orders, prepares and serves food and beverages, and processes payments according to JRK! standards. This position keeps service and dining areas clean, safe, and stocked while working with the restaurant team to provide friendly, efficient service.
What You Do:
(Duties/Responsibilities)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Welcome guests, explain menu items, ingredients, pricing, and available options, and accurately enter orders into the point-of-sale system.
- Clearly communicate allergies, special requests, and order modifications to the appropriate team members and management.
- Prepare, portion, assemble, package, and serve food and beverages according to JRK! standards. Verify order accuracy, presentation, modifications, and required condiments or packaging before delivery.
- Deliver orders promptly, check on guests, and respond to requests and basic concerns. Refer issues beyond the position's authority to a supervisor or manager.
- Maintain efficient service during busy periods without compromising accuracy, food quality, safety, or guest service.
- Process approved payments accurately, follow cash-handling procedures, and maintain accountability for the assigned cash drawer, including opening, shift-change, and closing procedures when assigned.
- Clear, clean, sanitize, and reset tables and maintain clean, organized service areas, beverage stations, food preparation areas, equipment, and utensils.
- Restock food, beverages, condiments, packaging, and service supplies. Notify management of low, unavailable, damaged, expired, or improperly stored products.
- Follow food safety, sanitation, handwashing, personal hygiene, labeling, storage, and cross-contamination prevention procedures.
- Follow safety and security procedures and immediately report accidents, injuries, spills, equipment concerns, unsafe conditions, and suspected cash discrepancies to management.
- Complete assigned opening, closing, dishwashing, trash removal, and other side-work duties.
- Work cooperatively with front-of-house and back-of-house team members and communicate information needed for efficient service.
- Follow JRK! policies, attendance expectations, uniform standards, and grooming requirements. Arrive on time and ready to work, and follow management's authorization procedures for schedule changes or early departures.
- Perform other job-related duties as assigned by the Store Supervisor, General Manager, or other management.
What You Bring to the Table:
(Requirements)
- Previous restaurant, cashier, retail, or customer service experience preferred, but not required.
- Ability to learn and accurately operate point-of-sale and payment systems, with basic math skills to process payments and make change.
- Basic knowledge of food service, portioning, food safety, sanitation, and guest service standards.
- Clear communication, listening, teamwork, and customer-service skills, including the ability to respond courteously to guest concerns and changing priorities.
- Ability to read and follow menus, portion guidelines, safety rules, operating instructions, and restaurant procedures.
- Ability to work accurately and efficiently in a fast-paced, high-volume environment, with attention to detail and organization.
- Dependability, punctuality, and respectful, professional interactions with guests, co-workers, and management.
- Availability to work early mornings, evenings, weekends, and holidays as required by the assigned schedule and business needs.
- Ability to obtain and maintain food-handler training, certifications, permits, and licenses required by applicable law and company policy.
- Stand and walk for extended periods; bend, stoop, crouch, twist, turn, reach, grasp, push, and pull as needed for assigned duties.
- Prepare and serve food, operate payment systems, handle cash, stock supplies, and perform cleaning tasks.
- Lift and carry up to 50 pounds and carry food, beverages, trays, and service items.
- Receive and communicate guest orders, team instructions, and safety information; read order screens, receipts, menus, labels, and product information to verify accuracy.
- Work primarily indoors in a fast-paced restaurant around hot food, heated equipment, sharp utensils, wet or slippery floors, and cleaning products, following applicable safety and emergency procedures.
- Wear required uniform items and slip-resistant footwear and use assigned personal protective equipment when required.