POSITION OVERVIEW
Junior Field Technical Support Engineer
Title
Junior Field Technical Support Engineer
ID
8be0320e-9fc9-4a71-9a7d-babd2ef26ae7
Location
Conyers, GA
Job Summary: At Artera - SEC
Services, we are seeking a Junior Field Technical Support Engineer to
join our IT team as a hands-on technical resource supporting end users, office
infrastructure, and field technology across one of our operating companies.
This role is built for someone early in their IT career who is ready to develop
technical skills in a hybrid office/field environment, working directly with
local teams while learning the systems and standards that support a complex,
multi-entity organization.
Major Job Responsibilities:
• Provide hands-on and remote
support for common technical issues affecting end users, including hardware,
software, network connectivity, and mobile devices, using documented procedures
and knowledge base resources.
• Support basic office and
site network infrastructure (workstations, printers, network equipment) under
guidance from senior staff.
• Assist users with
operating-company-specific field software (GIS, project management,
safety/compliance applications), escalating unfamiliar tooling issues as
needed.
• Conduct routine site visits
as assigned to provide in-person technical support to field and office staff.
• Assist with user account
administration and basic device management tasks using tools such as Active
Directory and Microsoft Intune, under guidance from senior staff.
• Accurately triage incoming
tickets - resolving straightforward issues directly, and routing issues outside
scope to the correct team or individual (Technical Support Engineer, senior
Field engineers, or other IT functions) with clear, well-documented context.
• Follow established
organizational IT standards and requirements, raising any request that falls
outside those standards to senior staff rather than making exceptions
independently.
• Accurately document all
incidents, service requests, troubleshooting steps, and resolutions within the
ITSM system.
• Communicate with end users
and field staff professionally and empathetically, maintaining composure and a
positive tone even when users are frustrated.
• Actively build technical
knowledge by absorbing feedback from senior engineers and applying it to future
tickets.
Basic Qualifications:
• 0-3 years of experience in
an IT support or related technical role; candidates with foundational IT
knowledge and strong aptitude will be considered regardless of tenure.
• Basic understanding of
Windows/Mac operating systems, common productivity software, and networking
fundamentals.
• This is an onsite position
requiring in-office/on-site presence 5 days per week, including periodic travel
to field job sites.
• Strong written and verbal
communication skills, with the ability to remain calm, clear, and professional
under pressure.
• A demonstrated willingness
to learn, take feedback, and grow technical skills quickly.
• CompTIA A+ or equivalent
certification preferred, but not required if aptitude is demonstrated.
• Experience in the utility
and/or construction industry is preferred.
• Valid driver's license
required for travel to office and field sites.
Physical Requirements:
• Prolonged periods of sitting
at a desk and working on a computer
• Must be able to lift up to
15 pounds at a time
Artera Services, LLC is an equal opportunity employer.
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity, or
national origin, nor any other status of classification protected by applicable
federal, state, or local law.