Junior IT Specialist

Junior IT Specialist

San Francisco, CA

Product Development - Core Engineering /

Full-Time /

Hybrid

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Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

• Provide Tier 1-2 technical support for hardware, software, and SaaS applications

• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

• Support operating systems (Windows, macOS, Linux) and productivity tools

• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

• Assist with cloud-based backups, monitoring, and security best practices

• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues

• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

• Maintain accurate asset inventory records and ensure compliance

• Coordinate device provisioning, replacements, and returns

• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices

• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

• Support audits and compliance requirements as needed

Qualifications |

• Bachelor's degree in computer science or

• 4+ years provided support in the form of Linux\Windows\Mac OS architecture

• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)

• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

• Understanding of system and application integration, as well automation engineering

• Able to work off hours for maintenance and projects

• Periodic travel to other offices to help support staff.

$99,000 - $107,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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