Junior Level Administrator

Overview:

GovCIO is currently hiring for Systems Administrator to support our US Mint program. This position will be located in Denver, CO and will be a full onsite position.

Responsibilities:

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications:

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

• Experience working in a professional IT service environment, consisting of ticket, service request, knowledgebase, and asset management.
• One of: HDI-CSR, Microsoft 365: Modern Desktop Administrator Associate, or ITIL 4+ Foundation Certification within 3 to 6 months of onboarding

Clearance Required: Must be able to attain/maintain an US Mint Public Trust

Preferred Skills and Experience

• Experience providing Tier 1 and Tier 2 infrastructure and operation support for all IT service areas; in manufacturing setting preferred.
• Experience managing tickets in ServiceNow preferred.
• Experience supporting VTC and AV systems preferred.

Posted Salary Range: USD $50,000.00 - USD $60,000.00 /Yr.