Analysis Skills, Communication Skills, Content Management, Continuous Improvement, Cross-Functional, Data Collection, Detail Oriented, Documentation, Keynote, Legal, Legal Standards, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Operations Management, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Quality Metrics, Time Management, Writing Skills
The Privacy Management Office (PMO) is seeking a privacy program specialist to support the full execution of the Access & Glossary (A&G) program. This program fulfills privacy transparency mandate by ensuring personal data collection and its purposes are disclosed in plain, accessible language on the external website. The ideal candidate brings a strong sense of ownership and professionalism: they respond to requests promptly, show up to meetings prepared, and communicate with purpose.
What They Will Do:
- Review A&G intake requests for consistency, readability, spelling, grammar, and Legal terminology standards
- Guide stakeholders on A&G templates and requirements, and respond to their questions in a timely manner
- Publish approved glossary files accurately, using the correct templates and meeting established timelines and quality standards
- Create and maintain A&G program documentation and publishing records
- Track intake status across all stages, including open, pending, backlog, exception, and SLA tracking, and keep metrics current and accurate
- Write clear, well-reasoned review notes before passing work to the next reviewer in the A&G workflow
- Flag blockers and stakeholder feedback to the PMO, and bring forward ideas for improving the process
What We Are Looking For:
- Experience managing or supporting privacy or technology programs, with a track record of working across cross-functional teams (Legal, Engineering, Engineering Program Managers, Product Managers, and others)
- Ability to support the development and delivery of privacy training and awareness materials
- Strong analytical skills, with the ability to interpret data, draw out key insights, and present findings in a clear and meaningful way
- Excellent written and verbal communication skills, including the ability to translate technical or legal concepts into plain language for any audience
- Highly organized and detail-oriented, with the ability to manage multiple requests and review cycles at the same time
- A self-starter who stays focused and delivers results in a fast-moving environment
- Open to feedback, committed to continuous improvement, and proactive about anticipating questions and needs before they arise
- Familiarity with Apple tools (Keynote, Pages, Numbers), Microsoft Office (Excel, PowerPoint), and common project and content management platforms (Wrike, Quip, Box)