Junior Service Advisor / Service Advisor Trainee

JUNIOR SERVICE ADVISOR / SERVICE ADVISOR TRAINEE
Parkway Ford / Parkway CDJR — Pampa, Texas

About The Opportunity

Interested in building a career in automotive service? Parkway is looking for a dependable, customer-focused Junior Service Advisor who is ready to learn.

Automotive dealership experience is not required. We welcome candidates with experience in customer service, retail, hospitality, appointment scheduling, or other roles that require organization and communication.

You will support our service team while learning repair-order preparation, customer updates, maintenance recommendations, and service coordination. This position reports to the Service Director and works alongside experienced advisors.

Why Parkway

• Best Place to Work in The Texas Panhandle!
• Start a career locally with a growing dealership group.
• Receive hands-on training and coaching from experienced teammates.
• Develop automotive knowledge, customer-service skills, and sales confidence.
• Follow a development path toward independently handling service customers as skills are demonstrated.
• Compensation based on experience and assigned responsibilities.
• 401(k), health coverage, and other insurance benefits, subject to plan eligibility.

Benefits

• Medical, Dental and Vision
• Life and Short-Term Disability
• Continuous Improvement Training
• 401K with Match
• Paid Vacation
• Paid Holidays
• Employee Discounts on Parts, Services and Vehicles
• Opportunities for Growth

Responsibilities

• Greet customers and help gather accurate contact and vehicle information.
• Answer calls, assist with appointments, and route questions to the appropriate teammate.
• Assist with vehicle check-in, mileage recording, key control, and vehicle-location tracking.
• Send approved customer updates through Tekion under advisor supervision.
• Help follow up on estimates, authorizations, parts status, and promised completion times.
• Learn to explain routine maintenance and inspection findings using approved menus and job aids.

Requirements

• Valid Driver’s License

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.