A day in this role
Start your day ensuring the flow of freight is planned and predictable. As the Kaleris Dock Scheduling Clerk, you support the Traffic Coordinator by managing high-volume, rules-based appointment tasks, maintaining pristine data, and relaying clear communications across the gate, dock, and yard. You’ll keep documentation current, surface exceptions quickly, and partner with team members at every level, from frontline associates to leadership.
Schedule
Monday – Friday (8:00am – 4:30pm)
What you'll handle
- Appointment administration in Kaleris: Enter, update, and maintain appointments within the Coordinator’s rules, using the standard appointment types and slot structure.
- Data quality and accuracy: Ensure details are complete and correct, including PROs, pallet counts, carrier, and dates; spot and resolve duplicates or missing information.
- Routine communications: Send confirmations and standard status emails, answer basic “where’s my appointment” inquiries, and relay radio traffic between the gate, dock, and yard.
- Documentation and reporting: Keep daily logs and prepare/update daily reports used by the Coordinator and leadership.
- Yard and dock support: Check trailer and door status and report findings to the Coordinator; limited floor time under safety protocol.
- Exception escalation: Immediately escalate situations outside standard rules—exceptions, late or no-show carriers, disputes, or requests to jump the line—to the Coordinator.
- Department support: Perform department-specific tasks assigned by your Supervisor/Manager and collaborate with employees, customers, and management.
Qualifications
- Must be 18 years or older
- High school diploma or GED
- Professional written and verbal communication
- Problem-solving and reporting skills
- Strong computer skills, including Microsoft Office Suite
- Maintain acceptable attendance
- Must be able to work overtime as required
- Ability to comprehend and follow work instructions to meet productivity and quality standards
Physical requirements
- Able to stand and walk for considerable distance throughout a shift
- Climb, balance, kneel, crouch, or crawl for extended periods
- Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
- Safely operate warehouse equipment as required (e.g., pallet jack, box cutter, carts), requiring coordinated movements
Perks & benefits
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit www.urbn.com/work-with-us/benefits
URBN offers a predictable pay increase schedule through our Step Program for designated roles— associates receive scheduled wage increases at 6 months, 1, 2, 3, 4, 5 years of tenure.
Subject to change at company's discretion.
Proficiency highlights
- Microsoft Excel
- Strong Computer Skills
- Problem-Solving