Key Account Low Voltage Service Technician

Nutech Fire Alarm & Security

Downey, CA

Full-time

3 days ago

Job Description

Benefits:

Company car
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance

NUTECH FIRE ALARM AND SECURITY is a progressive alarm company servicing Southern California. We are seeking a dynamic, highly motivated individual interested in financial rewards and long-term career growth.

Position Responsibilities:

Perform service activities mainly on Nursecall / Door wandering systems
Effectively service panels with hardwired zones with no supervision.
Able to troubleshoot wiring issues such as grounds, shorts and opens.
Manage service issues on-site to ensure fiscal requirements are met.
Manage multiple small to large systems accurately and in an efficient manner.
Identify and sell basic product enhancements to customers.
Troubleshoot systems and perform necessary repairs.
Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems.
Assist in developing training programs for employees and customers.
Provide specific solutions and recommendations to customers on the most efficient and cost effective methods to return equipment to working order.
Survey building systems, consult with building engineers and property managers and make service recommendations to ensure trouble free system performance and compliance with maintenance and testing requirements.
Perform key account maintenance to maintain and strengthen relationships, provide customer status reports, attend sales meetings, interface with commercial property managers and building engineers, review service reports.
Promptly respond to customer needs in a professional and enthusiastic manner.
Submit all required reports, expenses, competitive activity and correspondence in an accurate and timely matter.
Coordinate rescheduling of any services with service coordinator and customer to ensure total customer satisfaction.
Updates job knowledge by tracking emerging trends in service; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements:

Service Technician must be highly motivated and self-starter who can work independently without supervision.
Must be professionally presentable, dependable and have a positive optimistic attitude towards work
Associate’s Degree in Electronics and/or combined 5 or more years of experience as a Service Technician within the Nursecall / Low Voltage Industry.
Experience performing low voltage service on Nuresecall is a must.
Advanced knowledge of Tektone / Accutech product lines and demonstrated proficiency in Nursecall / Door wandering systems will be a big PLUS!
Strong problem-solving techniques in various electrical products.
Demonstrated ability to train customers.
Demonstrated high level of customer service and ability to express service solutions in a clear and concise manner.
Ability to lift equipment and tools up to 40lbs and climb ladders and scaffolding.
Candidate must have excellent communication skills, both written and oral, be proficient in computer skills: Microsoft Excel, Word, Outlook and Access.
Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
Candidate must be able to read blueprints and/or visually identify system components of systems.
Ability to contribute and operate in a team environment and coordinate with other departments.
Clean California drivers license

Compensation:

Very attractive hourly rate
Healthcare Insurance
Company Vehicle, Laptop, cell phone.
Great personable working environment.

Numbers & Facts

Location	Downey, CA
Job Type	Full-time

Skills

Blueprintsunmatched
Building Surveyingunmatched
Building Systemsunmatched
Cellular Telephoneunmatched
Commercial Real Estateunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Consultingunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Electrical Wiringunmatched
Electricityunmatched
Electronicsunmatched
Equipment Maintenance/Repairunmatched
Fire Alarmunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Laptop PCunmatched
Lift/Move 40 Poundsunmatched
Low Voltage (LV)unmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Microsoft Access Databaseunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Resolve Customer Issuesunmatched
Revenue/Sales Reportingunmatched
Salesunmatched
Scaffoldingunmatched
Status Reportsunmatched
Test Requirementsunmatched
Training Program Developmentunmatched
Training/Teachingunmatched
Trend Analysisunmatched
Vision Planunmatched
Writing Skillsunmatched

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