Key Account Manager

What We Need

Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.How We WorkAs a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysisHandling inbound communication (email and phone) from clients with professionalism and urgencyDeveloping and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerationsLeading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessaryMaking recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needsAnticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retentionMonitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accountsCollaborating with internal departments to coordinate efforts and resolve client issues efficientlyIdentifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)Ensuring client retention and satisfaction through consistent engagement and high-quality service deliveryManaging time and resources effectively to meet productivity goals and ensure comprehensive account coverageTroubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areasContinuously developing professionally by improving skills and leveraging internal tools and systemsDemonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellenceParticipating in the development and testing of new tools and procedures that enhance the client experienceEmbracing and supporting change initiatives across the organization

Qualifications & Skills

Minimum 4 years of call center or customer service experience requiredPrior experience in account management or client-facing roles preferredComfortable managing a high-volume client base while maintaining personalized serviceHigh School diploma or GED required; Bachelor's Degree or equivalent work experience preferredProficiency in Microsoft Office suite; familiarity with Salesforce is a plusStrong communication, problem-solving, and organizational skills are essentialSuperior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional mannerProactive and self-directed in managing priorities and delivering consistent results

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.