Key Account Manager

What We NeedCorpay is currently seeking a Key Account Manager within our NA Fuel division. This role serves as the primary client services contact for an assigned customer portfolio and is responsible for supporting customer satisfaction, retention, service resolution, and ongoing account health.The Key Account Manager builds strong customer relationships by resolving day-to-day account needs, communicating clearly, coordinating with internal partners, and helping customers understand the value of Corpay products and services. This role is well suited for a customer-service focused professional who may have some account management experience and has a strong passion for resolving customer issues, owning follow-through, and growing within account management.This role is office-based in Brentwood, TN. Corpay provides:

Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesAs a Key Account Manager, you will:Client Relationship Management

Serve as the primary point of contact for assigned accounts, providing day-to-day support, problem resolution, research, and follow-throughRespond to inbound customer emails and phone calls in a timely, professional, and customer-focused mannerConduct customer calls and presentations to review account needs, provide training, explain available tools, and reinforce product valueSupport retention of the assigned customer base through consistent outreach, service ownership, and thoughtful follow-upIdentify opportunities to position additional Corpay products, services, or solutions that may benefit the customer and support account growthPrepare and present proactive recommendations that improve customer satisfaction, strengthen relationships, and protect revenue

Strategic Account Oversight

Understand customer needs, account setup, program expectations, service trends, and potential risks within the assigned portfolioManage weekly priorities across customer outreach, inbound requests, internal follow-up, and SLA commitmentsMonitor customer feedback, account activity, and service issues to identify improvement areas and potential growth opportunitiesUse sound judgment to recommend next steps, escalate appropriately, and support customer setup, servicing needs, or concession requests

Issue Resolution & Troubleshooting

Troubleshoot servicing issues raised by customers to determine root cause, clarify next steps, and communicate progress through resolutionCollaborate with internal departments to resolve customer needs, advocate for timely follow-up, and support a positive customer experience

Operational Excellence & Leadership

Maintain organized work habits and time-management routines to handle multiple priorities while meeting service standardsCommunicate with professionalism, empathy, urgency, and accuracy in customer-facing and internal interactionsSupport process improvements, team initiatives, and effective use of available tools and systemsDemonstrate ownership, curiosity, and a passion for customer service while continuing to grow professionally

Qualifications & SkillsEducation, Experience, and Technical Skills

Minimum 3 years of call center, customer service, account support, client services, or related customer-facing experiencePrior account management, relationship management, or business-to-business customer support experience preferredExperience managing a customer base, handling multiple customer needs, or coordinating issue resolution across departments preferredHigh School diploma or GED requiredBachelor's Degree or equivalent work experience preferredProficiency in Microsoft Office Suite and ability to use CRM, reporting, and workflow tools effectivelySalesforce knowledge is a plus

Core Competencies

Excellent written and verbal communication skills with the ability to explain issues, next steps, and value clearly to customersStrong problem-solving, research, listening, and analytical skillsAbility to manage time, prioritize competing work, and meet SLAs in a high-volume environmentCustomer-focused mindset with retention awareness, service ownership, and professional accountabilityCollaborative team member who can advocate internally, follow up effectively, and support timely customer resolution

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into 401(k) plan (subject to eligibility requirements)Company-wide virtual fitness classesRobust PTO offerings including major holidays, vacation, sick, personal, and volunteer timeEmployee discounts with major providers (wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsEngaging culture with company-wide contests and prizes

Equal Opportunity / Affirmative Action EmployerCorpay is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status, or any other protected status under federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.