Key Account Manager

Katy, TX

$95,000–$100,000 Per Year
Instant Apply

30 days ago

Job Description

Our client, a growing organization in the corporate travel industry, is seeking a Key Account Manager to join their team. This role involves managing and developing key client relationships, analyzing account performance, and identifying opportunities for growth. The position requires a candidate skilled in client retention, relationship management, and travel industry technology.

Salary + Additional Benefits:

$95,000-$100,000
Medical, Dental, Vision Insurance
401K - company match

Location: Houston, TX
Type of Position: Direct Hire

Responsibilities:

Manage and develop strong relationships with key corporate clients, serving as the primary commercial contact for assigned accounts.
Monitor service levels, SLAs, and overall account performance, handling escalations and working with internal teams to resolve issues.
Analyze client travel spend, patterns, and performance data to identify optimization opportunities.
Conduct regular client review meetings and strategic business reviews to assess account profitability and satisfaction.
Develop and implement account plans focused on client retention, satisfaction, and growth.
Identify and pursue opportunities to increase revenue within existing accounts.
Collaborate with operations, finance, revenue management, marketing, and business development teams.
Support client projects such as travel policy reviews, technology implementations, and process improvements.

Requirements:

Minimum of 5 years of account management experience within the travel industry.
Strong understanding of corporate travel and customer experience principles.
Proven ability to build and maintain client relationships and manage complex escalations.
Analytical skills with the ability to interpret data and create actionable strategies.
Excellent communication, presentation, and negotiation skills.
Proficiency with GDS platforms and travel-specific technology (e.g., Sabre, Amadeus, Concur).
Experience with travel management company (TMC) operations preferred.
CPIM certification is a plus.
Ability to work independently with minimal oversight.
Strong interpersonal skills, especially for engaging with senior-level clients.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI

Numbers & Facts

Location	Katy, TX
Salary	$95,000–$100,000 Per Year

Skills

Analysis Skillsunmatched
Business Developmentunmatched
Certified in Production and Inventory Management (CPIM)unmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Expense Analysisunmatched
Financeunmatched
Financial Analysisunmatched
Interpersonal Skillsunmatched
Marketingunmatched
Negotiation Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Profit & Loss Analysisunmatched
Revenue Growthunmatched
Revenue Managementunmatched
Sales Managementunmatched
Service Level Agreement (SLA)unmatched
Strategic Planningunmatched
Team Playerunmatched
Travel Industryunmatched
Travel Policyunmatched
Vision Planunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder