Summary
The Retail Key Holder supports the daily success of the store by leading operations during assigned shifts, serving as Manager on Duty (MOD), and delivering an exceptional customer experience. This role ensures operational excellence, financial accountability, policy compliance, and team support while exemplifying the mission and values of KARM Stores.
Essential Functions
Store Operations & Sales Leadership
- Support the daily operation of the store by implementing sales plans and leading the team to achieve daily, weekly, and monthly sales goals.
- Serve as the Manager on Duty (MOD), ensuring company policies, operational procedures, and safety standards are consistently followed.
- Make sound operational decisions, prioritize workload, and respond effectively to changing business needs while maintaining an efficient sales floor.
Success Factors: Operational Excellence Accountability & Results Critical Thinking & Problem Solving Judgment & Integrity
Financial Operations & Cash Control
- Oversee cash handling procedures, including register accountability, drawer counts, deposits, reporting, and opening and closing financial processes.
- Ensure accuracy, accountability, and compliance with all company financial and loss prevention procedures.
- Protect company assets by maintaining confidentiality and exercising sound financial judgment.
Success Factors: Judgment & Integrity Operational Excellence Accountability & Results
Team & Floor Leadership
- Provide day-to-day direction and support to team members by assigning work, coordinating floor coverage, and maintaining productivity throughout the shift.
- Lead by example through professionalism, effective communication, and a positive attitude while fostering collaboration and teamwork.
- Support a culture of accountability by reinforcing expectations and helping resolve routine operational challenges.
- Cross training for paired role in production.
- Assist with other duties as assigned to support daily operations and team success.
Success Factors: Teamwork & Supporting Others Communication Builds Positive Relationships Adaptability & Personal Growth
Merchandising, Store Presentation & Customer Experience
- Ensure the store remains clean, organized, safe, and visually appealing through merchandising, recovery, stocking, pricing, and maintenance activities.
- Deliver an exceptional customer experience by building positive relationships, resolving customer concerns professionally, and representing the mission and values of KARM Stores in every interaction.
- Promote a welcoming shopping environment that encourages customer satisfaction and supports sales growth.
Success Factors: Mission Alignment Builds Positive Relationships Communication Operational Excellence Accountability & Results
Qualifications
- High school diploma or equivalent preferred.
- Previous retail experience or leadership/ key holder experience required.
- Experience with point-of-sale systems and cash handling.
- Valid driver's license with an acceptable driving record.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Knowledge, Skills & Abilities
- Strong interpersonal, customer service, and leadership skills.
- Effective verbal communication and conflict resolution skills.
- Cash handling, financial accountability, and point-of-sale proficiency.
- Ability to effectively use Ipad-based technology and applications to accurately perform daily business operations.
- Ability to prioritize multiple responsibilities and lead daily store operations.
- Strong attention to detail and organizational skills.
- Ability to solve operational problems and make sound decisions independently.
- Ability to coach and direct associates while fostering teamwork.
- Commitment to professionalism, accountability, and continuous improvement.
Physical Requirements
- Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.
- Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.
- Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.
- Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.
- Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.
Work Schedule and Required Hours
Part time to full time, Monday through Saturday, up to 40 hours per week. Shifts may include evenings or Saturdays based on operational needs.. Attendance at required meetings, events, and training as scheduled.
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