Key Holder

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Supports and/or performs opening/closing duties on behalf of management (count and open/close registers, place daily deposit in safe, straighten/organize  and restock salesfloor including backroom.
• Must ensure the building is secure when leaving (alarm set and locked doors).
• Ensure sales floor is clean, organized and aesthetically pleasing at all times
• Greets and helps customers while building relationships to ensure a great customer experience
• Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
• Actively outreach to client base to strengthen relationship via email, phone call, and text messaging.
• Establish a returning client business by developing and maintaining long last relationships.
• Remain coachable and open to feedback to continuously develop in your role.
• Consistently checks emails and responds swiftly
• Receive product in NetSuite and make inventory adjustments
• Manage and maintain inventory as well as process shipment as needed
• Package, label, and ship any phone orders
• Maintain excellent knowledge of all company's products and department policies

• Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
• Demonstrates a high degree of personal and professional integrity
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Strong customer service orientation; demonstrates a kind and gentle approach with customers
• Ability to work independently, be self-motivated and work effectively in a team environment
• Skilled at communicating clearly both verbally and in writing
• Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
• Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

• High school diploma required
• 1-3 years prior experience in retail
• Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

• Work in an indoor, temperature-controlled environment.
• Stand and walk for extended periods, with intermittent sitting.
• Regularly use office equipment, including computers, mice, keyboards, and printers.
• Occasionally lift or pull up to 30 pounds.
• This is a full-time position requiring 40 hours per week. The work schedule may include morning and afternoon shifts, evenings, and weekends, depending on business needs.

At VICI, we believe in supporting our team through benefits that promote health, financial security, and work-life balance. Our benefits include:

• Health Benefits: Medical, dental, and vision insurance for eligible employees.
• 401(k) Retirement Plan: A retirement savings plan with company matching for eligible employees.
• Paid Time Off: Paid time off and sick time to support your personal needs and well-being.
• Employee Discount: Enjoy exclusive discounts on VICI merchandise.

Benefits and eligibility are subject to applicable plan terms and company policies.