Kids Club Supervisor

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Job Purpose

The Kids Club Supervisor supports the Kids Club Manager in overseeing daily Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children. The role focuses on supervising team performance, delivering exceptional guest satisfaction, and ensuring full compliance with health, safety, and brand standards. The Supervisor assumes leadership responsibility in the absence of the Kids Club Manager.

Key Responsibilities

Operations & Guest Experience

• Supervise daily Kids Club activities to ensure smooth operations and the highest levels of guest satisfaction
• Ensure children remain supervised at all times and stay within designated Kids Club areas
• Distribute Kids Club programs and ensure parents/guardians complete all registration and emergency documentation
• Maintain cleanliness, organization, and safety of Kids Club facilities, toys, and equipment
• Create and support innovative, age-appropriate activities reflecting local culture and hotel offerings

People Supervision & Support

• Supervise Kids Club and Teen Club Animators in line with company policies and procedures
• Support the Kids Club Manager in staff training, performance reviews, and corrective action plans
• Conduct on-the-job coaching and ensure team compliance with operational and safety standards
• Attend and actively contribute to Kids Club team meetings

Health, Safety & Compliance

• Ensure strict adherence to health, safety, and child-protection policies
• Verify that all team members maintain valid First Aid certification
• Report incidents accurately and submit required documentation according to company procedures
• Escalate child health concerns promptly to enable Health Alert procedures when required

Communication & Coordination

• Act as a liaison between Kids Club staff, management, and parents/guardians
• Keep the Kids Club Manager informed of any unusual incidents, guest feedback, or operational challenges
• Collaborate effectively with other hotel departments to ensure seamless guest experiences

ISO & Quality Compliance

• Comply with all ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002), hotel policies, SOPs, and applicable legal requirements
• Actively participate in risk management, environmental sustainability, energy and water conservation, and continuous improvement initiatives

Qualifications

Qualifications & Experience

• High school diploma or equivalent required; degree in Early Childhood Education, Child Development, or a related field is preferred
• Previous experience in childcare or recreational environments, ideally in a supervisory capacity

Key Skills & Competencies

• Strong leadership, supervision, and organizational skills
• Excellent communication and interpersonal abilities
• Ability to design and lead engaging children's activities
• Knowledge of child safety standards and best practices
• High integrity, professionalism, and confidentiality

Core Values & Expectations

• Demonstrate sincerity, transparency, and accountability
• Show reliability, teamwork, and a positive attitude
• Commit to hospitality excellence, innovation, and continuous improvement
• Uphold all Rixos policies, procedures, and brand values

Additional Information

What We're Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.