L1 Support Technician

PROLIM Global Corporation (www.prolim.com) is currently seeking L1 Support Technician location, Austin,Texas, United State location for one of our Top clients.

Location: Texas

Duration: 6 Months (With Possible Extension)

Job Type: Contract

Experience Required: 1-3 Years

Job Summary:

We are seeking Level 1 Support Technicians to support a computer and docking station refresh project. The technician will provide hands-on technical support including computer imaging, hardware replacement, data migration, troubleshooting, and end-user support.

Key Responsibilities:

• Image and configure computers according to established procedures.
• Replace computers, docking stations, and related equipment.
• Perform data migration from existing computers to replacement systems.
• Install, configure, maintain, test, and upgrade computer hardware and software.
• Troubleshoot desktops, laptops, printers, peripherals, and software issues.
• Provide Level 1 technical support for hardware and application problems.
• Respond to user technical issues and provide excellent customer service.
• Document service activities, troubleshooting steps, and hardware changes.
• Assist with testing and deployment of new and existing hardware and software.
• Maintain required security controls for hardware and software.
• Work closely with technical staff, subject matter experts, and project management.
• Manage multiple tasks, prioritize assignments, and meet project deadlines.
• Lift and relocate computer equipment weighing up to 30 lbs.

Required Qualifications:

• 1+ year of experience in IT support, desktop support, help desk, or technical support.
• Experience troubleshooting computer hardware, software, and peripherals.
• Working knowledge of Microsoft Windows operating systems.
• Experience installing, maintaining, moving, and upgrading hardware and software.
• Knowledge of personal computers, printers, peripherals, and computer components.
• Experience with Microsoft Office Suite and WordPerfect.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to work effectively in a team environment.
• Ability to handle multiple tasks and meet deadlines.
• High school diploma or equivalent.

Preferred Qualifications:

• Windows 11 technical support experience.
• Experience with computer imaging and device refresh projects.
• Experience with data migration.
• Experience with ServiceNow or other IT service management/ticketing systems.

Additional Requirement:

• Must be able to lift and relocate equipment weighing up to 30 lbs.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.