Our client is seeking a highly skilled L3 Application Support Lead to provide advanced technical and functional support for our critical Property & Casualty (P&C) insurance applications. This role is a vital link between business stakeholders and technical teams, ensuring the stability, performance, and compliance of our core insurance systems. Key Responsibilities:
Production Support: Serve as the primary escalation point (L3) for complex, high-severity production incidents. Lead root cause analysis (RCA) and implement permanent resolutions.
System Integrity: Support core P&C platforms, including Policy Administration, Claims, Billing, Rating, and Underwriting.
Incident & Change Management: Actively participate in incident, problem, and change management processes; assist development teams with deployments and post-release validation.
Data & Technical Analysis: Utilize advanced SQL skills to investigate data integrity and transactional issues. Analyze logs, batch jobs, APIs, and third-party integrations to identify performance bottlenecks.
Collaboration: Partner with L1/L2 teams to facilitate knowledge transfer. Work with business stakeholders to understand workflows, rules, and regulatory constraints.
Compliance & Documentation: Ensure all system changes meet regulatory, audit, and data security standards. Maintain and update support documentation, runbooks, and knowledge base articles.
Batch Operations: Support critical business cycles, including nightly processing, renewals, and high-volume transactions.
Minimum Qualifications:
Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
Experience: 7 10+ years of total IT experience, with at least 3 5 years specifically in L3 application support.
SQL Proficiency: 3+ years of hands-on SQL experience for complex data analysis and troubleshooting.
Domain Expertise: Strong understanding of P&C insurance processes, including policy, billing, claims, underwriting, and rating.
Preferred Qualifications:
Platform Expertise: Experience with industry-standard platforms such as Insurity, Guidewire (PolicyCenter, ClaimCenter, BillingCenter), or Duck Creek.
Cloud & Environment: Exposure to cloud platforms (AWS, Azure) and experience working within Agile/DevOps frameworks.
Numbers & Facts
Location
Chicago, IL
Salary
$100,000–$115,000 Per Year
Skills
Agile Programming Methodologiesunmatched
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Billingunmatched
Business Supportunmatched
C Programming Languageunmatched
Change Managementunmatched
Cloud Computingunmatched
Computer Scienceunmatched
Data Analysisunmatched
Data Qualityunmatched
DevOpsunmatched
Documentationunmatched
Guidewireunmatched
Identify Issuesunmatched
Incident Managementunmatched
Industry Standardsunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Insuranceunmatched
Knowledge Baseunmatched
Knowledge Transferunmatched
Microsoft Windows Azureunmatched
Operational Supportunmatched
Policy Developmentunmatched
Production Supportunmatched
Regulationsunmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Security Auditingunmatched
Software Administrationunmatched
Support Documentationunmatched
Technical Analysisunmatched
Technical Supportunmatched
Underwritingunmatched
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