Job Description
Our client, a Banking company, is looking for a L3 Production Support for their Charlotte, NC location.
Responsibilities:
Requirements:
Why Should You Apply?Excellent growth and advancement opportunities
Responsibilities:
- L3 Production Support Role is responsible for running the day to day operations of the technology platform.
- Work activities specific to Production Support roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
- The Production Services Engineer identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
- Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
- Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
- Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
- Resolves complex issues.
Requirements:
- L3 Production Services Engineer should be able to work independently and drive resolution of complex issues.
- Strong analytical skills required to determine root cause of technical issues.
- Must be able to think broadly about technical issues and general incident triage techniques to pinpoint technical issues.
- Must have a firm grasp on day to day use of Linux.
- Experience writing SQL to query data required.
- Previous experience with an application performance monitoring tool (AppDynamics, Dynatrace) required.
- Must have previous experience with Splunk or another log aggregation tool.
- The candidate will be required to support the bank settlement application and work with several teams
- 3 or more years in Production Support, and/or related technical environment
- 3 or more years working in a Linux environment
- Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
- Enjoys solving problems
- Java/J2EE knowledge, Spring Framework, AWS/Azure/Public Cloud Technologies
- Technical:
- Dynatrace - Performance Engineering Analysis
- SQL
- Splunk
Why Should You Apply?Excellent growth and advancement opportunities
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Management Consulting Services |
| Salary | $65.06 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder