Lab Services Supervisor

The Lab Services Supervisor oversees the operations of all medical laboratories at Outside In and supervises the Lab Services Technicians and Lab Volunteers.

Essential Duties

• Recruit, select, train, and manage performance of Lab Technicians and Lab Volunteers, as their direct supervisor

• Develop, maintain, and update written manuals/procedures for ongoing reference and training, including OneNote

• Provide ongoing training in developing and understanding lab protocols and procedures (e.g. in-house point-of-care CLIA-waived tests, tests sent to external labs, machine maintenance)

• Review logs related to cleaning, sterilizing, and maintenance on all laboratory equipment

• Review logs related to performing controls on lab reagents and other quality assurance/quality control issues

• Assist with supply ordering and inventory organization, reviewing inventory logs for all lab location sites (in conjunction with lab-responsible Medical Assistants and Lab Services Technicians at other sites)

• Visit lab sites at all locations every 1-3 months, depending on need

• Respond to provider needs, including the addition of new laboratory tests into Epic and securing the cost of lab tests

• Work with the Health Services Director and Clinic Managers to assure quality for specimen processing/transport, result reporting/tracking, including appropriate policies/procedures, quality assurance, training, and competencies at all Outside In clinic sites, including Downtown, East, School-Based Health Center, and IDUHS

• Support introduction of new CLIA-waived Point-of-Care Tests (POCTs) by working with, Medical Director, and Clinic Managers to develop protocols/procedures, train Lab Services Technicians, Lab Volunteers, Medical Assistants, and any additional medical staff in correct collection and processing of test

• Develop new lab operations materials, including test instruction sheets and documentation forms

• Serve as a point of contact between Outside In and outside facilities (Labcorp, Oregon State Public Health Lab) and ensure test results are received.

• Respond to inquiries from outside lab facilities regarding lab processing errors, including correcting client information, clarifying tests requested, and cancelling labs processed incorrectly.

• Submit Medical Incident Reports as indicated for errors in lab collection/processing/specimen handling and other laboratory errors.

• Coordinate quality assurance tests on CLIA-waived laboratory tests. If being performed by the Lab Services Technician, verify logged results

• Perform or delegate quality assurance testing and execute bi-annual quality assurance knowledge tests for Lab Services Technicians, Lab Volunteers, Medical Assistants, and Providers

• Coordinate reconciliation of overdue lab results for all Outside In clinic sites utilizing the EHR and outside lab interfaces, Labcorp)

• Ensure regular maintenance and sterilization of lab equipment

• Facilitate and maintain documentation of all proficiency testing for Lab Services Technicians, Lab Volunteers, and staff performing lab tests and/or specimen collection/processing

• Ensure the lab meets or exceeds CLIA and other regulations, including routine controls, maintenance, and periodic servicing of lab equipment

• File adjustment requests for erroneous charges on Labcorp invoices

• Hold weekly supervision meetings with Lab Services Technicians and Medical Assistants that run labs at other sites to review current projects and allow for updates on the status of all lab sites.

• Collaborate with Volunteer Manager to onboard new Lab Volunteers

• Orient new Lab Volunteers and Lab Technicians to the lab, including EHR logins/passwords, scheduling shadowing shifts, and administering probationary competency exams

• Create and implement standardized proficiency assessments for Lab Volunteers and Lab Technicians

• Encourage and verify the logging of Lab Volunteer hours in VolunteerHub

• Ensure adequate coverage of all lab shifts by coordinating schedules of Lab Services Technicians and Lab Volunteers, and by coordinating with the MA Supervisor as needed

• Assist in covering the lab as needed when there is not coverage by a Lab Services Technician or Lab Volunteer

• Support Lab Services Technician in teaching Lab Volunteers and Medical Assistants.

• Occasionally perform phlebotomy when Medical Assistants need support.

• Develop and encourage skill-building in electronic communications, interactions with volunteers/staff, and overall confidence.

• Works with Clinic leadership and Finance to create and manage laboratory budget

Knowledge and Skills

Knowledge & Skills

• Able to manage projects independently and take the lead with little direct supervision

• Excellent organization and communication skills

• Microsoft Office Suite (Word, Excel, Outlook, Teams)

• Electronic Health Records experience (preference for Epic)

Education Experience

• Experience in a busy, CLIA-waived lab setting performing Point-of-Care Testing and assisting in lab specimen collection and processing

• Phlebotomist experience

• Previous experience in supervision or leadership

• Experience in a clinical Point-of-Care Testing environment, preferred

Working Conditions

This work is performed in typical medical environments. Travel between clinic labs will be expected.

Physical Requirements

This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building and to other clinic spaces is expected. Sporadically moves items and equipment weighing up to 25 pounds. Operating medical syringes and other lab equipment is required.