Lab Support Technician

Job Summary

Innova Software Services Inc. is seeking a detail-oriented Lab Support Technician to support day-to-day technical laboratory operations, system maintenance, software installations, and engineering test environment readiness.

The ideal candidate will have 1 3 years of experience in IT support, desktop support, technical support, or laboratory operations, with hands-on knowledge of Windows operating systems, software deployment, hardware troubleshooting, and basic networking.

This position requires onsite support in the Phoenix / Deer Valley, Arizona area.

Key Responsibilities

• Install, configure, and maintain Windows operating systems and software applications.

• Perform software upgrades, security patch installations, and application deployments.

• Set up and maintain laboratory workstations, test benches, and technical equipment.

• Support basic connectivity and configuration of switches, controllers, drives, and related laboratory hardware.

• Diagnose and resolve common hardware, software, and connectivity issues.

• Prepare, organize, and restore test environments for engineering teams.

• Maintain laboratory infrastructure to ensure equipment and systems remain operational.

• Coordinate with engineering and technical support teams to resolve issues and ensure system readiness.

• Document software installations, configurations, troubleshooting activities, and equipment setup procedures.

• Follow established technical procedures and laboratory operational standards.

Required Qualifications

• Diploma or degree in Electronics, Electrical Engineering, Instrumentation, Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience.

• 1 3 years of relevant technical support or laboratory operations experience.

• Hands-on experience installing and configuring Windows operating systems.

• Experience with software installation, patching, upgrades, and deployment.

• Basic knowledge of networking, hardware connectivity, and troubleshooting.

• Familiarity with technical equipment setup and maintenance.

• Ability to work independently and manage assigned technical tasks.

• Strong organizational, communication, and documentation skills.

• Ability to work onsite in Phoenix, Arizona, during the specified schedule.

Preferred Qualifications

• Previous experience in IT Service Desk, Desktop Support, Technical Support, or Lab Support.

• Experience supporting engineering laboratories or technical test environments.

• Familiarity with switches, controllers, drives, and test bench equipment.

• Experience maintaining shared technical workspaces and equipment readiness.