Job Description
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Part Time w/Benefits FTE: 0.800000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings with Weekend and Holiday Rotation
Hours:
12:00(Noon)- 6:00pm
Summary:
Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.
Responsibilities:
EDUCATION
- High School diploma or GED
- Associates degree preferred
EXPERIENCE
- Two (2) years in laboratory setting preferred or customer service field preferred
KNOWLEDGE, SKILL AND ABILITY
- Possess excellent communication skills - written, oral, and interpersonal
- Clear understanding of medical terminology
- Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
- Customer service skills as demonstrated in current or previous job experience, documented training/in-services
- Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
- Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
- Demonstrated telephone etiquette techniques
WORKING CONDITIONS
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs
Numbers & Facts
| Location | Buffalo, NY |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1998 |
| Website | http://www.chsbuffalo.org |
About Company
Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity. Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.
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