Laboratory Manager - FT

Massac Health

Position Description

Manager Laboratory

Summary:

Responsible for managing the daily operations of the laboratory including personnel management and oversight of patient flow.

Reporting Relationship:

The Manager Laboratory directly supervises the following positions:

• MT
• MLT
• Phlebotomists

Qualifications:

Medical Technologist, Certified by ASCP, with 5 years of experience in clinical laboratory. Lead technician or supervisory experience preferred.

Behavioral Expectations:

• Promotes the value of RESPECT
• Positively represents the organization (clinical capabilities, leadership, team members and community service) to others.
• Maintains personal appearance and personal workspace in a professional and business-appropriate manner.
• Keeps supervisor and relevant team members informed of developing issues or situations that have the potential to become more significant.
• Maintains mature judgement and confidentiality regarding sensitive matters.
• Promotes the value of SERVICE
• Demands high levels of customer service from self and other team members.
• Exercises personal initiative to improve satisfaction with organizational services by attending, procedural, and/or referring physicians.
• Actively participates in organizational performance improvement initiatives designed to enhance effectiveness and/or efficiency.
• Personally manages prompt complaint follow-up and resolution maintaining contact with the complainant until the issue is resolved.
• Promotes the value of STEWARDSHIP
• Promptly provides the appropriate corrective action when unacceptable individual performance occurs in area of responsibility.
• Expends discretionary resources in a manner that supports the achievement of goals assigned by supervisor.
• Manages personal time wisely during work hours.
• Promptly reports situations believed to be in violation of applicable laws, regulations, or organizational policy to the appropriate team member.

Essential Job Duties:

• Clinical Operations: Manage workflow to ensure timely and high quality task completion and effective distribution of work among support staff. Monitor Laboratory processes to ensure effective and efficient operations; monitor efficient patient flow patterns to maximize clinical and staff efficiency; develop and implement procedures for improved utilization and operations.
• People Supervision: Maintains a routine presence during hours worked by assigned team members. Ensures that new team members are appropriately oriented, trained and mentored to facilitate their effectiveness in the role they are performing. Improves team member satisfaction and engagement in areas of responsibility. Creates and maintains routine work schedules for staff to ensure all essential duties are covered.
• Process Improvement: Identify opportunities for improving the cost and/or quality of care provided in the Laboratory. Develop recommendations for improvement and implement new processes with the support of the Director. Regularly reports process improvement and quality indicators to Director.
• Expense Management: Assists Director in preparation of operating budgets to reflect an increase in value per patient served. Manages expenses to reflect actual volume utilizing budgeted levels as the base. Considers overall labor hours, premium labor hours, supplies, purchased services and professional fees when making ongoing adjustments to budgeted levels in areas of responsibility.
• Payroll: Prepares and approved bi-weekly payroll for all members of the Laboratory.
• Compliance Management: Ensures compliance with CLIA requirements in conjunction with the Laboratory Medical Director. Ensures all Laboratory equipment is operating within specified quality control guidelines.

Goal Accomplishment:

Completes assigned personal goals and routinely reviews progress with Director.