Laboratory Operations Manager

Essential Functions:

• Demonstrates excellent leadership skills including coaching and empowering teams; communicates and listens well to others, fostering well-being and career development; works productively towards goals and results; understands and articulates a clear vision and strategy.
• Consults with technical directors, medical staff and other health care providers on matters relating to laboratory services.
• Directs Team Leaders in supervision and coordination of technical functions, staffing and activities in assigned area(s).
• Ensures implementation of the Quality Management Program for the assigned area(s), aligning with system and hospital goals. Collaborates with Operations Manager-Laboratory Quality Systems on topics related to quality, safety, compliance.
• Facilitates the acquisition and installation of new technology. Provides direction to Team Leaders on validation, correlation and staff training, procedure, and assays development. Maintains awareness of emerging technology and clinical advancements in assigned area(s).
• Participates with Laboratory Leadership to provide strategic plans to improve efficiency of laboratory operations within the local hospital as well as the healthcare system.

Common Expectations:

• Recommends staffing levels, selects, and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training, and continuing education of staff, and initiates or makes recommendations for personnel actions.
• Assists in developing budgets and reviewing/justifying budget variances.
• Develops, establishes, and implements goals, objectives, and policies and procedures for department/service line/entity operation, and which guide and support the provision of the department/service line/entity's services.
• Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services (if needed).
• Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
• Demonstrates a commitment to patient, visitor and staff by complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Responsible for the care and maintenance of department/entity equipment and supplies.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.